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Decryption key not found.
Posted: Wed Mar 01, 2023 11:59 am
by Ujkugri
Hi,
When trying to make a backup of goodfellas 4K, a got the message
Decryption key not found.
Please help.
Thank You very much in advance.
Re: Decryption key not found.
Posted: Wed Mar 01, 2023 2:08 pm
by Woodstock
There should have been other information in the report, including a link to the file saved on your disk with the information needed to generate a key. That file needs to be sent to
svq@makemkv.com (as shown in the message) for the key to be generated.
Re: Decryption key not found.
Posted: Wed Mar 01, 2023 11:14 pm
by dcoke22
GoodFellas (1990) came out on UHD in 2016. The
Best Buy Steelbook came out in 2020.
Maybe there's a new pressing with a new key, but also likely is your MakeMKV install is having trouble connecting to the key server. See the
UHD FAQ.