Decryption key not found.

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Ujkugri
Posts: 2
Joined: Fri Feb 24, 2023 9:09 pm

Decryption key not found.

Post by Ujkugri »

Hi,

When trying to make a backup of goodfellas 4K, a got the message
Decryption key not found.

Please help.

Thank You very much in advance.
Woodstock
Posts: 9914
Joined: Sun Jul 24, 2011 11:21 pm

Re: Decryption key not found.

Post by Woodstock »

There should have been other information in the report, including a link to the file saved on your disk with the information needed to generate a key. That file needs to be sent to svq@makemkv.com (as shown in the message) for the key to be generated.
MakeMKV Frequently Asked Questions
How to aid in finding the answer to your problem: Activating Debug Logging
dcoke22
Posts: 2562
Joined: Wed Jul 22, 2020 11:25 pm

Re: Decryption key not found.

Post by dcoke22 »

GoodFellas (1990) came out on UHD in 2016. The Best Buy Steelbook came out in 2020.

Maybe there's a new pressing with a new key, but also likely is your MakeMKV install is having trouble connecting to the key server. See the UHD FAQ.
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