www.makemkv.com

I am unable to back up my UHD of Jurassic World. Below is the error message I am getting:

Using LibreDrive mode (v01.0 id=27184B96DBEE)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as C:\Users\username/.MakeMKV/MKB20_v61_Jurassic_World_A7C3.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

Have you sent this file to svq@makemkv.com already, or are you waiting for someone else to submit it? That's the part that many people miss.

I did miss that. I will try that. Thank you!