www.makemkv.com

I'm having an issue with the UHD disc on Rogue One. I get close to getting any title, and then it fails, and my drive just goes nuts trying to finish, like it's got scratches on the bottom surface, but the disc is brand spanking new and been in my possession less than 24 hours. Any thoughts on this issue, or is there more information needed?

What does the MakeMKV log say?

Have you tried gently cleaning the disc? Sometimes even brand-new just-out-of-the-package discs need to be cleaned.

I don't have a log. It just keeps trying to read, and I let it sit for two hours and it didn't finish. I did clean the disc, but that didn't help. I will have to try to rerun and let it try to finish and see if it fails and logs.

Turns out--bad disc. Got another copy and it worked fine. Someone's going back to the store.... Thanks for the suggestions!