www.makemkv.com

Hello,

I have made backups of other UHD movies successfully with my BP60NB10 1.02 patched firmware however the US version of Now You See Me 2 does not seem to work.

Here is the log:

MakeMKV v1.17.2 win(x64-release) started
Using LibreDrive mode (v06.3 id=4C194CE2C4D1)
Using direct disc access mode
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04M1M93242' at offset '65964343296'
Error 'Internal error - Operation was cancelled (140)' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04M1M93242' at offset '65964406784'
Error 'Internal error - Operation was cancelled (140)' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04M1M93242' at offset '65964343296'
Error 'Internal error - Operation was cancelled (140)' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04M1M93242' at offset '65964406784'
Error 'Internal error - Operation was cancelled (140)' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04M1M93242' at offset '65964343296'
Error 'Internal error - Operation was cancelled (140)' occurred while reading 'BD-RE HL-DT-ST BD-RE BP60NB10 1.02 SIM04M1M93242' at offset '65964406784'
Error 'Internal error - Operation was cancelled (140)' occurred while reading '/BDMV/META/DL/bdmt_eng.xml' at offset '0'
Error 'Internal error - Operation was cancelled (140)' occurred while reading '/BDMV/META/DL/bdmt_eng.xml' at offset '0'
Error 'Internal error - Operation was cancelled (140)' occurred while reading '/BDMV/META/DL/bdmt_eng.xml' at offset '0'
Failed to open disc
Using LibreDrive mode (v06.3 id=4C194CE2C4D1)

That's a power errors plug into higher power USB ports.
If none of yours fix it buy a high powered USB hub.