www.makemkv.com

Posted: **Wed Mar 16, 2022 5:26 pm**

*translated with Google(I am From Germany)*

Hello, I have a problem and I've probably already copied over 100 (including 4K) Blu-Rays and it always worked without any problems. And now I've bought the 4K Saw Blu-Ray and I get the following message: (PS: This is the second one, I've already sent the first one back)

Code: Select all

Debug log started at Wed Mar 16 16:58:25 2022 , written by MakeMKV v1.16.7 darwin(x64-release)
001005:0000 MakeMKV v1.16.7 darwin(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file:///Users/tobiashartstein/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.79.1/(SecureTransport) LibreSSL/3.3.5/1.45.1 (x86_64-apple-darwin21.0) , proxy server not set.
002010:0000 Optical drive "BD-RE ASMedia ASM105x 3.10 KL8L3AI4931d" opened in OS access mode.
SDF  v088: ASMedia_ASM105x_3.10_211901041014_KL8L3AI4931
SDF  v088: ASMedia_ASM105x_3.10_211901041014_KL8L3AI4931
001011:0000 Using LibreDrive mode (v06.3 id=0FA242DD4D0B)
003007:0000 Using direct disc access mode
001003:0020 DEBUG: Code 100941314 at 6/ZSG47QXJME~':p:29403291
001003:0020 DEBUG: Code 100941314 at AOpn^t:=02-!{;L]:213130559
001003:0020 DEBUG: Code 100941314 at 6/ZSG47QXJME~':p:29403291
001003:0020 DEBUG: Code 100941314 at AOpn^t:=02-!{;L]:213130559
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 2147483648 at "\_KTw9N7~>xh;%/:121264625
DISCID=A1CB602688A9A8AB367815D997E5A4E597A963A5
001003:0020 DEBUG: Code 0 at q(#9f!e1i.3J)_L]_tLQ:121268880
001003:0020 DEBUG: Code 0 at 7>2`dU6P[9TE)[jPd?a:213132859
001003:0020 DEBUG: Code 0 at (iP"cY!Jwryc<h3[2:29397035
001003:0020 DEBUG: Code 0 at q(#9f!e1i.3J)_L]_tLQ:121268880
001003:0020 DEBUG: Code 0 at Dd(18XTH'Xo8LY7,Z3:121262049
001003:0020 DEBUG: Code 0 at Dd(18XTH'Xo8LY7,Z3:121262256
005043:0000 Failed to decode audio/video data for title #0 - invalid mux or internal error, title skipped.
001003:0020 DEBUG: Code 0 at W~um;-X-yi^32.E<:213131387
001003:0020 DEBUG: Code 0 at "_4BXIZ62@tu@u*:29402256
001003:0020 DEBUG: Code 0 at -|5`i-;F,W5c;8<~:213117058
003016:0000 Title #00000.mpls was skipped
001003:0020 DEBUG: Code 100941314 at 6/ZSG47QXJME~':p:29403291
001003:0020 DEBUG: Code 100941314 at AOpn^t:=02-!{;L]:213130559
003307:0000 File 00003.mpls was added as title #0
001003:0020 DEBUG: Code 0 at q(#9f!e1i.3J)_L]_tLQ:121268880
001003:0020 DEBUG: Code 0 at Dd(18XTH'Xo8LY7,Z3:121262049
001003:0020 DEBUG: Code 0 at Dd(18XTH'Xo8LY7,Z3:121262256
005043:0000 Failed to decode audio/video data for title #1 - invalid mux or internal error, title skipped.
001003:0020 DEBUG: Code 0 at W~um;-X-yi^32.E<:213131387
001003:0020 DEBUG: Code 0 at "_4BXIZ62@tu@u*:29402256
001003:0020 DEBUG: Code 0 at -|5`i-;F,W5c;8<~:213117058
003016:0000 Title #00004.mpls was skipped
001003:0020 DEBUG: Code 0 at q(#9f!e1i.3J)_L]_tLQ:121268880
001003:0020 DEBUG: Code 0 at Dd(18XTH'Xo8LY7,Z3:121262049
001003:0020 DEBUG: Code 0 at Dd(18XTH'Xo8LY7,Z3:121262256
005043:0000 Failed to decode audio/video data for title #1 - invalid mux or internal error, title skipped.
001003:0020 DEBUG: Code 0 at W~um;-X-yi^32.E<:213131387
001003:0020 DEBUG: Code 0 at "_4BXIZ62@tu@u*:29402256
001003:0020 DEBUG: Code 0 at -|5`i-;F,W5c;8<~:213117058
003016:0000 Title #00005.mpls was skipped
001003:0020 DEBUG: Code 100941314 at 6/ZSG47QXJME~':p:29403291
001003:0020 DEBUG: Code 100941314 at AOpn^t:=02-!{;L]:213130559
003307:0000 File 00006.mpls was added as title #1
001003:0020 DEBUG: Code 0 at q(#9f!e1i.3J)_L]_tLQ:121268880
001003:0020 DEBUG: Code 0 at Dd(18XTH'Xo8LY7,Z3:121262049
001003:0020 DEBUG: Code 0 at Dd(18XTH'Xo8LY7,Z3:121262256
005043:0000 Failed to decode audio/video data for title #2 - invalid mux or internal error, title skipped.
001003:0020 DEBUG: Code 0 at W~um;-X-yi^32.E<:213131387
001003:0020 DEBUG: Code 0 at "_4BXIZ62@tu@u*:29402256
001003:0020 DEBUG: Code 0 at -|5`i-;F,W5c;8<~:213117058
003016:0000 Title #00000.m2ts was skipped
001003:0020 DEBUG: Code 100941314 at 6/ZSG47QXJME~':p:29403291
001003:0020 DEBUG: Code 100941314 at AOpn^t:=02-!{;L]:213130559
003307:0000 File 00001.m2ts was added as title #2
003307:0000 File 00003.m2ts was added as title #3
003307:0000 File 00004.m2ts was added as title #4
003307:0000 File 00005.m2ts was added as title #5
003307:0000 File 00006.m2ts was added as title #6
003307:0000 File 00011.m2ts was added as title #7
002023:0000 Encountered 3 errors of type 'Read Error' - see http://www.makemkv.com/errors/read/
error=0x06043E02 count=3 name=Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT
005011:0000 Operation successfully completed

Posted: **Wed Mar 16, 2022 7:39 pm**

Blu-ray.com says the Saw (2004) UHD came out in May, 2021 (in the US at least). Unfortunately, 'Saw' is too short of a search term for this forum. However, looking back in the May 2021 time frame, I found the Saw thread on this forum. It is unhelpfully a single post. You and others were able to decrypt it and I didn't see any other threads about it in the UHD section.

I know you tried replacing the disc. Do you have a different optical drive you could try?

No one else has reported any errors which means either you're the first to run into a problem or other people have not been having any issues. Since the disc came out in May, 2021, I would think others would have reported this problem by now. It seems more likely that your drive might be having difficulty.

Posted: **Fri Mar 18, 2022 8:14 pm**

Sorry I didn't have a chance to reply earlier.
Yes, I have a different version because, as I said, I come from Germany. Namely this one:
https://www.blu-ray.com/movies/Saw-4K-Blu-ray/300955/
I've already tried to make a backup of the Blu-Ray, which worked (although it took 5 hours).
The unencrypted m2ts file can also be played and is error-free, except that there are 2 video tracks and the audio tracks have no language information. When I import the backup into MakeMKV, the same error occurs!
I don't really know what to do, especially because this is the 2nd time and it has the exact same error.
Oddly enough, there are no problems in the Blu-Ray player either.

Posted: **Mon Mar 21, 2022 1:50 pm**

That's an interesting problem and I imagine frustrating for you. It seems that there's something weird about how that version of Saw is authored. I wonder if tsMuxeR would work on it? I don't have a lot of experience with it, but from what I understand, tsmuxer should be able to remux the .m2ts files from your decrypted backup into a .mkv file.

Perhaps MakeMKV's author, Mike, will happen across this thread.

Posted: **Sat Mar 26, 2022 4:47 pm**

Unfortunately, I got Corona and I wasn't really feeling well, but now it's much better.
Anyway, I've downloaded tsMuxeR and read in the m2ts file, but the way it looks, that's probably not the solution.

Posted: **Tue Apr 12, 2022 1:10 am**

I know it sounds pedantic, but try cleaning the disc with a few drops of dish detergent and warm water, cleaning with your fingers from the inside hub to the outer edge of the disc. Make a few passes around the disc, then wipe dry with a clean microfiber cloth, again from the center outward to the edge.

UHD drives/disks are extremely sensitive to anything on the surface of the disc and nearly always have a film from the manufacturing process on them. If that doesn't work, you likely have a disc with an authoring error and it cannot be properly read. In that case, you're hopefully still in your return window and can exchange it for a new disc.

I've seen a number of slow/long-running UHD rips fixed by a simple cleaning.

www.makemkv.com

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