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Hello,

I attempted to create an MKV of the Donnie Darko 4K UHD (theatrical disc) and experienced some issues (listed below).

004007:0010 AV synchronization issues were found in file 'file://F:/DONNIE DARKO (Theatrical Cut) - 4K UHD/DONNIE DARKO (Theatrical Cut) - 4K UHD_t01.mkv' (title #2)
004047:0010 AV sync issue in stream 0 at 0:00:06.506 : video frame timecode differs by +41.7ms
004047:0010 AV sync issue in stream 0 at 0:00:06.610 : video frame timecode differs by -62.57ms
004047:0010 AV sync issue in stream 0 at 0:00:06.610 : secondary stream video frame timecode differs by +20.851ms
004047:0010 AV sync issue in stream 0 at 0:00:06.610 : secondary stream video frame timecode differs by -62.57ms
004047:0010 AV sync issue in stream 0 at 0:00:06.652 : video frame timecode differs by +62.554ms
004047:0010 AV sync issue in stream 0 at 0:00:06.694 : video frame timecode differs by +20.845ms
004047:0010 AV sync issue in stream 0 at 0:00:06.694 : secondary stream video frame timecode differs by +271.101ms
004047:0010 AV sync issue in stream 0 at 0:00:06.694 : secondary stream video frame timecode differs by +187.679ms
004047:0010 AV sync issue in stream 0 at 0:00:06.735 : video frame timecode differs by +20.848ms
004047:0010 AV sync issue in stream 0 at 0:00:06.756 : video frame timecode differs by -41.716ms
004047:0010 AV sync issue in stream 0 at 0:00:06.756 : secondary stream video frame timecode differs by +41.705ms
004047:0010 AV sync issue in stream 0 at 0:00:06.756 : secondary stream video frame timecode differs by -41.716ms
004047:0010 AV sync issue in stream 0 at 0:00:06.756 : secondary stream video frame timecode differs by -83.416ms
004047:0010 AV sync issue in stream 0 at 0:00:06.798 : video frame timecode differs by +83.408ms
004047:0010 AV sync issue in stream 0 at 0:00:06.840 : video frame timecode differs by +41.7ms
004047:0010 AV sync issue in stream 0 at 0:00:06.881 : video frame timecode differs by +41.702ms
004047:0010 AV sync issue in stream 0 at 0:00:06.902 : video frame timecode differs by -20.862ms
004047:0010 AV sync issue in stream 0 at 0:00:06.944 : video frame timecode differs by +104.262ms
004047:0010 AV sync issue in stream 0 at 0:00:06.986 : video frame timecode differs by +62.554ms
004047:0010 AV sync issue in stream 0 at 0:00:06.986 : secondary stream video frame timecode differs by +20.854ms
004047:0010 AV sync issue in stream 0 at 0:00:06.986 : secondary stream video frame timecode differs by +104.265ms
004047:0010 AV sync issue in stream 0 at 0:00:07.027 : video frame timecode differs by +62.556ms
004047:0010 AV sync issue in stream 0 at 0:00:07.048 : secondary stream video frame timecode differs by -208.541ms
004047:0010 AV sync issue in stream 0 at 0:00:07.048 : secondary stream video frame timecode differs by -125.13ms
004047:0010 AV sync issue in stream 0 at 0:00:07.048 : secondary stream video frame timecode differs by +83.413ms
004047:0010 AV sync issue in stream 0 at 0:00:07.090 : video frame timecode differs by +125.116ms
004047:0010 AV sync issue in stream 0 at 0:00:07.132 : video frame timecode differs by +83.408ms
004047:0010 AV sync issue in stream 0 at 0:00:07.257 : video frame timecode differs by +83.416ms
004047:0010 AV sync issue in stream 0 at 0:00:07.298 : video frame timecode differs by +41.708ms
004047:0010 AV sync issue in stream 0 at 0:00:07.340 : video frame timecode differs by +41.7ms
004047:0010 AV sync issue in stream 0 at 0:00:07.340 : secondary stream video frame timecode differs by -125.133ms
004047:0010 AV sync issue in stream 0 at 0:00:07.340 : secondary stream video frame timecode differs by -166.833ms
004047:0010 AV sync issue in stream 0 at 0:00:07.340 : secondary stream video frame timecode differs by +83.411ms
004047:0010 AV sync issue in stream 0 at 0:00:07.361 : video frame timecode differs by -20.854ms
004047:0010 AV sync issue in stream 0 at 0:00:07.361 : secondary stream video frame timecode differs by -104.276ms
004047:0010 AV sync issue in stream 0 at 0:00:07.465 : secondary stream video frame timecode differs by -166.836ms
004047:0010 AV sync issue in stream 0 at 0:00:07.465 : secondary stream video frame timecode differs by -83.425ms
004047:0010 AV sync issue in stream 0 at 0:00:07.507 : video frame timecode differs by +41.7ms
004047:0010 AV sync issue in stream 0 at 0:00:07.611 : video frame timecode differs by -62.57ms
004047:0010 AV sync issue in stream 0 at 0:00:07.611 : secondary stream video frame timecode differs by +20.851ms
004047:0010 AV sync issue in stream 0 at 0:00:07.611 : too many video frames with invalid timecodes, future messages will be suppressed
DEBUG: Code 256 at ERp@VJGiE%ABuP#T0CX:121264533




The debug code at the end is repeated a bunch (probably until I cancelled the operation) - the number incrementing by 256 each time (e.g., Code 512, etc.)

Any ideas as to what the issue is? Some type of copy protection or specific mastering method?

There's a mastering problem with the theatrical disk. Arrow are working on it. Looks like a replcement disk will be needed.

https://twitter.com/ArrowFilmsVideo/sta ... 21220?s=20

Thank you! I would've never guessed that would be the issue.

The Directors cut rips fine

I had no problems ripping an MKV from the theatrical disc, and it played fine. Full disclosure I used a different tool for the rip to MKV.

rdgrimes wrote: ↑

Mon May 03, 2021 1:46 am

I had no problems ripping an MKV from the theatrical disc, and it played fine. Full disclosure I used a different tool for the rip to MKV.

What are you using for playback? I've tried a few different methods for ripping and converting to mkv and it still plays jerky on VLC or MPC-HC or directly on a 4K TV.

mizu_ger wrote: ↑

Wed May 05, 2021 2:54 pm

rdgrimes wrote: ↑

Mon May 03, 2021 1:46 am

I had no problems ripping an MKV from the theatrical disc, and it played fine. Full disclosure I used a different tool for the rip to MKV.

What are you using for playback? I've tried a few different methods for ripping and converting to mkv and it still plays jerky on VLC or MPC-HC or directly on a 4K TV.

I used an Oppo 203 player, played direct from USB drive.

I ran into the same issues trying to rip my Theatrical Cut disc with MakeMKV. It eventually timed out after getting read errors for a few hours.

For the stuttering playback issue, its been acknowledged as a manufacturing problem by Arrow. It seems to impact specific players more than others and a replacement program for discs have been suggested.

More details
https://twitter.com/ArrowFilmsVideo/sta ... 8326921220

That's actually one of the reasons I was trying to rip the disc. I was curious if the stuttering would be present in the .mkv file vs being played directly off the disc. Wanted to share here for anyone with the similar experiences, it's not just you.

I waited until this was hopefully all sorted out but the Theatrical Cut disc still displays the stuttering errors that plagued the first batch. My disc show different batch codes to those on this page https://www.arrowfilms.com/blog/news/do ... programme/ too so whatever the error is seems to have found its way into another run. The Director's cut plays fine.

Any luck with the corrected discs? I have stuttering issues on the new batch as well.