www.makemkv.com

I bought the 4K box set of Pixar films in December. Four of them - Toy Story; Monsters Inc; Cars 3; and The Incredibles - would not decrypt. I duly submitted the dumps (in a single email) to svq@makemkv.com, and waited.

They still won't decrypt. I resubmitted the dumps a little under a week ago (one email per dump), just in case there was an issue with four dumps being submitted in a single email.

I'm wondering if there might have been an issue with the dumps, or if there's just a delay in working through to find the volume keys for these discs for some reason. Any suggestions/thoughts? MakeMKV 1.15.3 and 1.15.4 on macOS, if it makes any difference.

Thanks.

When you start up MakeMKV, does it report any errors with retrieving the hash key file?

No issues retrieving the hash key file. I deleted _private_data.tar from the MakeMKV directory, launched MakeMKV, and kicked off a backup of a 4K disc that I'd previously successfully backed up. It downloaded the hash keys just fine. Trying to backup one of the four Pixar discs continued to fail.

Resubmitted (for the second time - so the third submission) about a week ago, and they're ripping fine now. Thanks.