TENET UHD RB - Failed to open disk

Please post here for issues related to UHD discs
Wire1078
Posts: 9
Joined: Fri Jan 08, 2021 10:49 pm

Re: TENET UHD RB - Failed to open disk

Post by Wire1078 »

Do keys for the uhd disks get automatically added to the software?
Or do you have to add them manually?
Struggling with Tenet and Blade UK versions
d00zah
Posts: 826
Joined: Mon Jun 06, 2016 8:23 pm

Re: TENET UHD RB - Failed to open disk

Post by d00zah »

Wire1078 wrote:
Fri Jan 15, 2021 12:21 pm
Do keys for the uhd disks get automatically added to the software?
Or do you have to add them manually?
Struggling with Tenet and Blade UK versions
UHD FAQ

Refer to section Hashed Keys
by96$
Posts: 12
Joined: Tue Dec 22, 2020 4:08 am

Re: TENET UHD RB - Failed to open disk

Post by by96$ »

by96$ wrote:
Wed Jan 13, 2021 11:34 pm
I just received Tenet from Amazon and am having problems ripping it or backing it up. I continually get an error message:

Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading...

Again, this happens with ripping or just backing up. I have cleaned the disc (will try that again) and have never had this problem on any other disc.

UPDATE: I cleaned the disc several times and tried backing it up. Nothing worked. Always got the same error message. Once, it got half way through the back up and then failed. I have requested a new copy from Amazon to see if a different disc works. Any help would be appreciated.
As another update, I received the second disc from Amazon today and so far, it is ripping without error or problem. Guess the discs do make a huge difference. Fortunately, Amazon exchanged discs without any hassle.
JulesKeeper
Posts: 8
Joined: Fri Jul 03, 2020 5:08 pm

Re: TENET UHD RB - Failed to open disk

Post by JulesKeeper »

I bought TENET 4K UHD and I'm unable to open the disc. I've tried the normal way from the MakeMKV app and via the Backup method and neither approach worked.

Screenshot:
MakeMKV - TENET.JPG
MakeMKV - TENET.JPG (97.46 KiB) Viewed 2290 times
Image

I've emailed the dump file.

Any suggestions?
preserve
Posts: 711
Joined: Sun Sep 13, 2015 10:21 pm
Location: Canada

Re: TENET UHD RB - Failed to open disk

Post by preserve »

JulesKeeper wrote:
Fri Jan 29, 2021 11:31 pm
I've tried the normal way from the MakeMKV app and via the Backup method...

I've emailed the dump file.

Any suggestions?
Per the stickied FAQ, now that you’ve submitted the dump file, wait for the hashed key to be updated for the particular disc you have.

In the meantime, if you want to, you should be able to make a backup without decrypting the video, which allows you to sort out any potential disc cleaning issues and once the key is available, you can open the backup rather than the disc.
Using: ASUS BW-16D1HT 3.00
JulesKeeper
Posts: 8
Joined: Fri Jul 03, 2020 5:08 pm

Re: TENET UHD RB - Failed to open disk

Post by JulesKeeper »

preserve wrote:
Sat Jan 30, 2021 4:07 am
JulesKeeper wrote:
Fri Jan 29, 2021 11:31 pm
I've tried the normal way from the MakeMKV app and via the Backup method...

I've emailed the dump file.

Any suggestions?
Per the stickied FAQ, now that you’ve submitted the dump file, wait for the hashed key to be updated for the particular disc you have.

In the meantime, if you want to, you should be able to make a backup without decrypting the video, which allows you to sort out any potential disc cleaning issues and once the key is available, you can open the backup rather than the disc.
Working now! Thank you to whoever made the Hashkey available.
RobertHQ
Posts: 7
Joined: Thu Aug 30, 2018 8:52 pm

Re: TENET UHD RB - Failed to open disk

Post by RobertHQ »

I have the same problem with the disc. Can someone here help me with this?

Laufwerksinformation
OS-Gerätename: \Device\CdRom0
Aktuelles Profil: BD-ROM
Produzent: HL-DT-ST
Produkt: BD-RE WH16NS60
Revision: 1.00
Serienummer:
Firmware-Datum: 2117-04-25 17:56
Markierungen der Bus-Verschlüsselung: 17
Highest AACS version: 76

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Original (unpatched)
Firmware version: 1.00
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disk-Informationen
Label: TENET
Zeitstempel: 2020-11-05 11:20:51
Datenkapazität: 82.73 Gb
Disk-Typ: BD-ROM UHD
Anzahl der Layer: 3
Markierungen der Bus-Verschlüsselung: 80
Attachments
Unbenannt.png
Unbenannt.png (77.75 KiB) Viewed 1169 times
dcoke22
Posts: 460
Joined: Wed Jul 22, 2020 11:25 pm

Re: TENET UHD RB - Failed to open disk

Post by dcoke22 »

RobertHQ wrote:
Wed Mar 03, 2021 9:23 pm
I have the same problem with the disc. Can someone here help me with this?
You need to email the dump file that was generated to svq@makemkv.com. UHD FAQ: https://www.makemkv.com/forum/viewtopic ... 12&t=16883
RobertHQ
Posts: 7
Joined: Thu Aug 30, 2018 8:52 pm

Re: TENET UHD RB - Failed to open disk

Post by RobertHQ »

Thanks, I did that, but unfortunately I haven't received any feedback yet.
SamuriHL
Posts: 1783
Joined: Mon Jun 14, 2010 5:32 pm

Re: TENET UHD RB - Failed to open disk

Post by SamuriHL »

Nor will you. If you're expecting some kind of response, you're not going to get one. The key will be added whenever Mike gets to it and at that point it'll just start working assuming MakeMKV is set to automatically update the key database.
bhampster
Posts: 25
Joined: Fri Feb 05, 2016 5:36 pm

Re: TENET UHD RB - Failed to open disk

Post by bhampster »

No luck with mine and it's from Amazon and behaves identical to one of the previous posts in this thread.

If I back up or try to rip it says one of the hash files is wrong. The disc looks perfect and plays fine in my UHD BDP but I boiled and cleaned it anyway.

Looks like I bought a bad version.
Billycar11
Posts: 1469
Joined: Sun Aug 24, 2014 5:49 am

Re: TENET UHD RB - Failed to open disk

Post by Billycar11 »

What drive do you have?
Buy a UHD drive from the guide and how to video maker: https://www.makemkv.com/forum/viewtopic ... 20&t=17831
UHD Drives Guide: https://www.makemkv.com/forum/viewtopic ... 16&t=19634
Auto self flash kit Email me for one Billycar5924@gmail.com
RobertHQ
Posts: 7
Joined: Thu Aug 30, 2018 8:52 pm

Re: TENET UHD RB - Failed to open disk

Post by RobertHQ »

WOW Now I can key my disk thanks for the tip with the upload and the MakeMKV online the key contacts.
bhampster
Posts: 25
Joined: Fri Feb 05, 2016 5:36 pm

Re: TENET UHD RB - Failed to open disk

Post by bhampster »

Billycar11 wrote:
Fri Mar 05, 2021 11:31 am
What drive do you have?
I believe it's this one.

LG WH14NS40

I can try Tenet again later, if I read the thread correctly a dump file was sent for the amazon US version I have.
Billycar11
Posts: 1469
Joined: Sun Aug 24, 2014 5:49 am

Re: TENET UHD RB - Failed to open disk

Post by Billycar11 »

bhampster wrote:
Fri Mar 05, 2021 3:18 pm
Billycar11 wrote:
Fri Mar 05, 2021 11:31 am
What drive do you have?
I believe it's this one.

LG WH14NS40

I can try Tenet again later, if I read the thread correctly a dump file was sent for the amazon US version I have.
Hash file wrong means you got a read error not that the key was not available
Buy a UHD drive from the guide and how to video maker: https://www.makemkv.com/forum/viewtopic ... 20&t=17831
UHD Drives Guide: https://www.makemkv.com/forum/viewtopic ... 16&t=19634
Auto self flash kit Email me for one Billycar5924@gmail.com
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