www.makemkv.com

Hi,
I have the new The Hobbit UHD German Version and will not work with makemkv.

I get the message "The volume key is unknown for this disc - video can't be decrypted".

I sent the dump to mike´s mail address.

Backup successful today

Thanks Mike!

Hi,
i have "The Hobbit: An Unexpected Journey / Extendet Version" too, but i got the same message:
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

Here are the dump:
Thank you, and best regards

Since it appears that MakeMKV generated the same file for your disk, unless you aren't able download the hash key file for some reason, you should be able to decode it.