www.makemkv.com

I am getting this message when trying to access FlashGordon

The volume key is unknown for this disc - video can't be decrypted

First time i have came across this, is there anything i need to do?

Thanks

The log will have a path to a .tgz file created as part of the attempted rip. That file needs to be emailed to svq@makemkv.com for analysis.

After a few days, try the rip again. MakeMKV downloads volume keys as needed, once they're created by Mike. But he needs that .tgz file to do it.

Appreciated that,i have sent it through.

Thank you,it's now working!