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Onward (2020) (US) UHD Fails to open
Posted: Sun May 17, 2020 4:26 am
by pjarvi
Dump file submitted.
Obviously it's a new release, so hopefully just need to wait for the key.
Movie purchased from Disney Movie Club.
This was the error message:
Code: Select all
Using direct disc access mode
Using LibreDrive mode (v05 id=0FA242DD4D0B)
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as C:\Users\username/.MakeMKV/MKB20_v72_Onward_4D8C.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at A4|1O]oNyrw2.-zn:29396092
DEBUG: Code 0 at A4|1O]oNyrw2.-zn:29395172
Failed to open disc
Re: Onward (2020) (US) UHD Fails to open
Posted: Sun May 17, 2020 2:24 pm
by Woodstock
Did you send the tgz file to
svq@makemkv.com so that a key can be generated for it?
Re: Onward (2020) (US) UHD Fails to open
Posted: Sun May 17, 2020 3:24 pm
by pjarvi
Yes, it's working now as of this morning! There are 3 titles, I'm hoping the 800 playlist is the correct one like the other Disney UHDs.
Re: Onward (2020) (US) UHD Fails to open
Posted: Sun May 17, 2020 3:44 pm
by pjarvi
Damn, getting SCSI errors, gonna try exchanging the disc with Disney. I've got the ASUS BW-16D1HT drive.
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00058.m2ts' at offset '805109760'
Re: Onward (2020) (US) UHD Fails to open
Posted: Sun May 17, 2020 3:49 pm
by SamuriHL
You cleaned it with a microfiber cloth, yes?
Re: Onward (2020) (US) UHD Fails to open
Posted: Sun May 17, 2020 4:00 pm
by pjarvi
Yup, the bottom is pristine, I handle all my discs by the outer edge and inner circle. I cleaned it anyway and no dice. Also tried the other 2 playlists in MakeMKV. Same error at the same spot.
Re: Onward (2020) (US) UHD Fails to open
Posted: Sun May 17, 2020 4:57 pm
by SamuriHL
That's unfortunate. it's another reason I keep 2 different drives.
Re: Onward (2020) (US) UHD Fails to open
Posted: Mon May 18, 2020 6:25 pm
by pjarvi
Called Disney's help line this morning and have a mailing label coming in for exchange. Apparently. this is a problem with many Disney UHD's due to them stacking the UHD disc on-top of the Bonus disc. The UHD ends up moving around the spindle on top of the other disc and gets circular scratches from the label of the other disc. It's been happening to a lot of people with the Star Wars UHD's. Thankfully, I haven't had any problems with mine, just this one.