www.makemkv.com

Problem solved: I updated to 1.14.7, changed from 3.10 MK firmware to DE 3.02 firmware and cleaned the disk with an alcohol wipe and magically I was able to make a backup of the disk.

I just got this disk brand new yesterday, opened the box and put it straight into my drive to read it.

I am getting the following problem and not sure why as I have been able to use the drive for normal blu rays absolutely fine, this is the first UHD disk I have tried however.

Log info below, I Hope you are able to provide some information.

when it gets to the decryption part it takes it a while to parse the following file, not sure if that has any effect?

/AACS/Content000.cer

Drive Information
OS device name: F:
Current profile: BD-ROM
Manufacturer: ASUS
Product: BW-16D1HT
Revision: 3.10
Serial number:
Firmware date: 2119-01-04 10:14
Bus encryption flags: 1F
Highest AACS version: 66

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 3.10
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Possible, not yet enabled

MakeMKV v1.14.5 win(x64-release) started
The new version 1.14.7 is available for download at http://www.makemkv.com/download/
Using direct disc access mode
Using LibreDrive mode (v05 id=0FA242DD4D0B)
Loaded content hash table, will verify integrity of M2TS files.
Title #00002.mpls has length of 3 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00100.mpls has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00016.mpls has length of 3 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00015.mpls has length of 3 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00300.mpls has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00004.mpls was added as title #0
File 00801.mpls was added as title #1
File 00800.mpls was added as title #2
Title #00900.mpls has length of 25 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00020.mpls has length of 98 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00012.m2ts was added as title #3
File 00011.m2ts was added as title #4
File 00007.m2ts was added as title #5
Title #00014.m2ts has length of 41 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00048.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00010.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00001.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00006.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00005.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00004.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00003.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00019.m2ts has length of 45 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00008.m2ts has length of 30 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00036.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00015.m2ts has length of 1 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00021.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00002.m2ts has length of 1 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00000.m2ts has length of 2 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00016.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00013.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00009.m2ts has length of 52 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00020.m2ts has length of 8 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title 00004.mpls is equal to title 00800.mpls and was skipped
Operation successfully completed
Saving 5 titles into directory D:/Video/The Last Jedi (2017)
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '26500460544'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '26500460544'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '26500460544'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '26500460544'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '26500460544'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '26500460544'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '26500460544'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '26500460544'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '26500460544'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '26500460544'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '26500460544'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '26500460544'
Failed to save title 0 to file D:/Video/The Last Jedi (2017)/The Last Jedi_t00.mkv
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25812989952'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25813383168'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '25813383168'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '25813383168'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25817579520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '25817579520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '25817579520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '25817579520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '25817579520'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '25817579520'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25817579520'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25817579520'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25817579520'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25817579520'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25817579520'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '25817579520'
Failed to save title 1 to file D:/Video/The Last Jedi (2017)/The Last Jedi_t01.mkv
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '24707985408'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '24707985408'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '27127443456'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '27127443456'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '27127443456'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '27127443456'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '27127443456'
Error 'OS error - STATUS_DEVICE_DATA_ERROR' occurred while reading '\Device\CdRom0' at offset '27127443456'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '27127443456'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '27127443456'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '27127443456'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '27127443456'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '27127443456'
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '27127443456'
Failed to save title 2 to file D:/Video/The Last Jedi (2017)/The Last Jedi_t02.mkv
Forced subtitles track #9 turned out to be empty and was removed from output file
Forced subtitles track #11 turned out to be empty and was removed from output file
Forced subtitles track #9 turned out to be empty and was removed from output file
Forced subtitles track #11 turned out to be empty and was removed from output file
Encountered 43 errors of type 'Read Error' - see http://www.makemkv.com/errors/read/
2 titles saved, 3 failed

The following three parts will not save:

Title information
Name: The Last Jedi
Source file name: 00801.mpls
Duration: 2:31:51
Chapters count: 52
Size: 60.1 GB
Segment count: 2
Segment map: 11,12
File name: The Last Jedi_t00.mkv

Title information
Name: The Last Jedi
Source file name: 00800.mpls
Duration: 2:31:51
Chapters count: 52
Size: 60.1 GB
Segment count: 2
Segment map: 7,12
File name: The Last Jedi_t01.mkv

Title information
Name: The Last Jedi
Source file name: 00012.m2ts
Duration: 2:29:45
Size: 59.2 GB
Segment count: 1
Segment map: 12
File name: The Last Jedi_t02.mkv


The following 2 parts do save:

Title information
Name: The Last Jedi
Source file name: 00011.m2ts
Duration: 0:02:05
Size: 870.2 MB
Segment count: 1
Segment map: 11
File name: The Last Jedi_t03.mkv

Title information
Name: The Last Jedi
Source file name: 00007.m2ts
Duration: 0:02:05
Size: 872.4 MB
Segment count: 1
Segment map: 7
File name: The Last Jedi_t04.mkv

I believe this is all of the information I am able to gain from makemkv for problem solving.

Start by updating to 1.4.7 (current version). That probably won't help, because the error looks to be a section of the disk that the drive cannot read, and it tries VERY HARD to do so... So hard that the operating system thinks it has gone off-line.

Updated to 1.14.7

I'll try again and see how far I get, I've also flashed my drive with 3.02 with libre instead of MK 3.10, will report back.

Well I tried again, MakeMKV tried again, but....

MakeMKV v1.14.7 win(x64-release) started
Backing up disc into folder "E:/Video/backup/THE_LAST_JEDI"
Using LibreDrive mode (v05 id=96929CF53B04)
Loaded content hash table, will verify integrity of M2TS files.
Error 'Scsi error - MEDIUM ERROR:L-EC UNCORRECTABLE ERROR' occurred while reading '/BDMV/STREAM/00012.m2ts' at offset '27248099328'
Encountered 6 errors of type 'Read Error' - see http://www.makemkv.com/errors/read/
Backup failed

Is the ASUS drive I have useless for UHD disks? or is it just this disk? the drive performs absolutely fine on non-UHD blu rays.

Looks like a bad disc. Microfiber clean it and if that doesn't work, you'll need to replace the disc.

SamuriHL wrote: ↑

Sun Dec 08, 2019 5:44 pm

Looks like a bad disc. Microfiber clean it and if that doesn't work, you'll need to replace the disc.

Thank you, I don't even understand how but cleaning the brand new disk with a glasses wipe magically made it work even thought there were no humanly visible marks on the disk.

Yeah these discs sometimes ship with an invisible film of oil on them. Highly annoying but a good cleaning usually does the trick.

Sent from my SM-G975U using Tapatalk