Apocolypse Now 4K UK Import

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bobrpggamer
Posts: 6
Joined: Sat Feb 26, 2022 1:42 am

Apocolypse Now 4K UK Import

Post by bobrpggamer » Sat Apr 09, 2022 2:34 pm

I was able to backup disk 1 UHD, but not Disk 2 UHD. I got the "The volume key is unknown for this disc - video can't be decrypted" report, I am not certain how to report this but I have a logfile that goes with it. Again this would be the Studio Canal 03/28/2022 UK import version not the Lionsgate version.
Attachments
MKB20_v70_Apocalypse_Now_-_UHD_FDB5.tgz
I guess this is the log file you would need, after seeing other posts.
(228.21 KiB) Downloaded 138 times

dcoke22
Posts: 3801
Joined: Wed Jul 22, 2020 11:25 pm

Re: Apocolypse Now 4K UK Import

Post by dcoke22 » Sat Apr 09, 2022 3:28 pm

Fixing Volume Key is Unknown
Step one: Send the TGZ file to svq@makemkv.com so that the program's author can create a decryption key for it.

bobrpggamer
Posts: 6
Joined: Sat Feb 26, 2022 1:42 am

Re: Apocolypse Now 4K UK Import

Post by bobrpggamer » Sat Apr 09, 2022 3:42 pm

Thank you fro your response. I sent the message with the log file to: "svq@makemkv.com".

Hopefully It is in fact a hash key problem and not a bad disk.

Thank you again dcoke22.

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