The Equalizer

[Trasper]

The Equalizer won't rip. MakeMkv find the disc, but as soon as "the check box list" appear the player works hard for a few seconds, before a "no disc" message shows.

I believe it's something wrong with my disc, but since it's a Sony movie, I was wondering if it was the "Patriot/Fury thing".

Anybody had any problems with The Equalizer?

Thanx

[gonca]

Anybody had any problems with The Equalizer?

One vote for no problems

[Trasper]

Thank you!

Then it's my disc.
Gonna ask the store to take mine back, and give me a new one.

[Trasper]

Got a new disc today.
Same problem.

Any idea what's wrong?

[Woodstock]

Not without more information than "it doesn't work".

Debug log (FAQ link in my signature) would go a long way towards providing the information to make guesses at "what's wrong".

[rivey]

Agree with Woodstock.
Also, did you clean the disc? Many times this helps even though the disc "looks" clean. Use a solution of 50/50 water and rubbing alcohol with a clean microfiber cloth. Clean a few times and try again. Good Luck

[Trasper]

Thank you for the replies.

Now I got two The Equalizer 4k discs. (The store let me keep the old one, in addition to give me a new).

Same problem with both.
The disc take longer than usual to load.
Make MKV finds the disc, but when it gets to where you check/uncheck audio tracks and subtitles, the option to check/uncheck is showing just for a few seconds, then a "No disc" is showing.

I've cleaned both disc, same result.
The blu-ray version of the movie works fine, so do other UHD discs, so it has to be the discs.

One disc to fail, it happens, but two?
Maybe I got both from a bad batch.

Gonna give it a new try later.

[gonca]

Try using ImgBurn
Won't decrypt so image will have limited value, still would be non decrypted image, but see what it reports in terms of read errors or retries

[Trasper]

Thanx

[Trasper]

The two The Equalizer I had was bought in England, as mentioned, both had the same problem.
Got a third from US today, ripping now and so far it seems to work fine.

Weird, since all three was bought new.
Anyway, happy it finally worked out.

[Ryushin]

I keep trying the US released UHD disc every few days. I keep getting the error about not being able to decrypt:
The volume key is unknown for this disc - video can't be decrypted
Backup failed

I email the dump file to svq@makemkv.com
Is that still the correct email address to send it to?

[gonca]

I keep trying the US released UHD disc every few days. I keep getting the error about not being able to decrypt:
The volume key is unknown for this disc - video can't be decrypted
Backup failed

I email the dump file to svq@makemkv.com
Is that still the correct email address to send it to?

Which version of MakeMVK are you on

[Ryushin]

Which version of MakeMVK are you on

I'm on that latest I believe v1.14.2.

[st4evr]

I email the dump file to svq@makemkv.com
Is that still the correct email address to send it to?

Yes, it is. How long ago did you send it? It can take a few days for support. It's not immediate.

[Ryushin]

Yes, it is. How long ago did you send it? It can take a few days for support. It's not immediate.

I've been sending the file every few days for the last couple of weeks.