MakeMKV v1.18.1 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\mclev/MakeMKV_log.txt
Using LibreDrive mode (v06.3 id=4C194CE2C4D1)
Backing up disc into folder "E:/Video/backup/INCREDIBLES_2"
Loaded content hash table, will verify integrity of M2TS files.
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00143.m2ts' at offset '421134336'
Failed to save title /BDMV/STREAM/00143.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00143.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00043.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00043.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00043.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00121.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00121.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00121.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00120.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00120.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00120.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00122.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00122.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00122.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00196.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00196.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00196.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00041.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00041.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00041.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00115.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00115.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00115.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00077.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00077.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00077.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00162.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00162.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00162.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00040.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00040.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00040.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00149.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00149.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00149.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00051.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00051.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00051.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00089.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00089.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00089.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00168.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00168.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00168.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00181.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00181.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00181.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00085.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00085.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00085.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00047.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00047.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00047.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00081.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00081.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00081.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00187.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00187.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00187.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00138.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00138.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00138.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00136.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00136.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00136.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00137.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00137.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00137.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00171.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00171.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00171.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00125.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00125.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00125.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00158.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00158.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00158.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00063.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00063.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00063.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00068.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00068.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00068.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00159.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00159.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00159.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00178.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00178.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00178.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00142.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00142.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00142.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00175.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00175.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00175.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00073.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00073.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00073.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00203.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00203.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00203.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00099.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00099.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00099.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00174.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00174.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00174.m2ts
DEBUG: Code 0 at ,A`3|`*\cNGMJZfgX:29398967
Error 'Scsi error - ILLEGAL REQUEST:INVALID FIELD IN CDB' occurred while reading '/BDMV/STREAM/00146.m2ts' at offset '0'
Failed to save title /BDMV/STREAM/00146.m2ts to file E:/Video/backup/INCREDIBLES_2/BDMV/STREAM/00146.m2ts
Encountered 1 errors of type 'Read Error' - see http://www.makemkv.com/errors/read/
Backup done but 37 files failed hash check
No there's a few things you need to understand here.
For UHD, KeyDB Helper isn't going to be able to decrypt your titles most of the time. Only if your title happens to share the same media key with another disc will it be able to help. MakeMKV requires a VUK in the entry and when a disc doesn't have that, it triggers the MakeMKV Supported FALSE status. STATUS: NOT FOUND means there's no entry in the KeyDB at all for your disc. You should send this to svq email, which you did, and potentially, if you'd like to add it to the KeyDB, post the dump file here and someone may be able to help with that and add it to the KeyDB.
Looking at your log, which I skipped looking at earlier because you had said you sent a dump to the svq email address so I assumed you got a volume key not known error....that does not appear to be the case.
You are getting read errors as is clearly written in your log. MakeMKV decrypted your disc just fine, so there was no reason to send a dump file to svq in this case. You need to clean your disc and/or try it in another drive as those read errors are what's preventing your disc from being ripped, not decryption.
Looking at your log, which I skipped looking at earlier because you had said you sent a dump to the svq email address so I assumed you got a volume key not known error....that does not appear to be the case.
You are getting read errors as is clearly written in your log. MakeMKV decrypted your disc just fine, so there was no reason to send a dump file to svq in this case. You need to clean your disc and/or try it in another drive as those read errors are what's preventing your disc from being ripped, not decryption.
Do you recommend a cleaner or cleaning method? I don't have another drive but cleaner I could get via Amazon.
I start with a microfiber cloth, going from the center straight to the edge, going around the disc like that. If that doesn't work and if it needs deeper cleaning (e.g. they get oil residue from the mfg process quite often) then I use dawn dish detergent, doing the same from center to edge in a straight pattern around the disc then drying with microfiber.