Initially the 4K disc had an unknown volume key. After sending the TGZ file over by email the next day I was able to open the disc. Only issue is that not all titles are showing to rip. Several have invalid mux or internal errors. The main one being the main feature itself being the largest file to check is missing.
Here is my log. Any help appreciated.
Debug log started at Mon Jul 18 16:30:07 2022 , written by MakeMKV v1.17.1 win(x64-release)
001005:0000 MakeMKV v1.17.1 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file://C:\Users\micha/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
WinCdArb=v1.2.0_tiny win(x64-release)
DEBUG: Code 3 at W3_5mn~z2cnbOYW#o~Zq,@E{:29395310
SDF v08d: ASUS_BW-16D1HT_3.10_211901041014_KLIKACJ0151
DEBUG: Code 3 at W3_5mn~z2cnbOYW#o~Zq,@E{:29395310
SDF v08d: ASUS_BW-16D1HT_3.10_211901041014_KLIKACJ0151
001011:0000 Using LibreDrive mode (v06.3 id=0FA242DD4D0B)
003007:0000 Using direct disc access mode
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 2147483648 at >2Qd$zzwIW&GUL8a:213132882
DISCID=2700C2AF38F8BC32657587074CF9CE16FA389A31
003307:0000 File 00010.mpls was added as title #0
003307:0000 File 00011.mpls was added as title #1
003307:0000 File 00012.mpls was added as title #2
003307:0000 File 00013.mpls was added as title #3
001003:0020 DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
001003:0020 DEBUG: Code 0 at J~;3\O<t$+&zF-<:Kx/:121264602
001003:0020 DEBUG: Code 0 at ;eY*bz([9r4!?cS(z:29397035
001003:0020 DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
001003:0020 DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262049
001003:0020 DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262256
005043:0000 Failed to decode audio/video data for title #4 - invalid mux or internal error, title skipped.
001003:0020 DEBUG: Code 0 at aN=jwz2rL^3~TY[|:213131387
001003:0020 DEBUG: Code 0 at ;\wz}19R67S_+c{:213138494
001003:0020 DEBUG: Code 0 at y)Ry^8yAV]1;).Da:121248663
003016:0000 Title #00016.mpls was skipped
001003:0020 DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
001003:0020 DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262049
001003:0020 DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262256
005043:0000 Failed to decode audio/video data for title #4 - invalid mux or internal error, title skipped.
001003:0020 DEBUG: Code 0 at aN=jwz2rL^3~TY[|:213131387
001003:0020 DEBUG: Code 0 at ;\wz}19R67S_+c{:213138494
001003:0020 DEBUG: Code 0 at y)Ry^8yAV]1;).Da:121248663
003016:0000 Title #00017.mpls was skipped
003307:0000 File 00020.mpls was added as title #4
003307:0000 File 00021.mpls was added as title #5
003307:0000 File 00022.mpls was added as title #6
003307:0000 File 00023.mpls was added as title #7
003307:0000 File 00030.mpls was added as title #8
003307:0000 File 00031.mpls was added as title #9
003307:0000 File 00032.mpls was added as title #10
003307:0000 File 00033.mpls was added as title #11
001003:0020 DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
001003:0020 DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262049
001003:0020 DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262256
005043:0000 Failed to decode audio/video data for title #12 - invalid mux or internal error, title skipped.
001003:0020 DEBUG: Code 0 at aN=jwz2rL^3~TY[|:213131387
001003:0020 DEBUG: Code 0 at ;\wz}19R67S_+c{:213138494
001003:0020 DEBUG: Code 0 at y)Ry^8yAV]1;).Da:121248663
003016:0000 Title #00050.mpls was skipped
003307:0000 File 00104.mpls was added as title #12
003307:0000 File 00001.m2ts was added as title #13
003307:0000 File 00002.m2ts was added as title #14
003307:0000 File 00003.m2ts was added as title #15
003307:0000 File 00004.m2ts was added as title #16
003307:0000 File 00012.m2ts was added as title #17
003307:0000 File 00013.m2ts was added as title #18
003307:0000 File 00014.m2ts was added as title #19
003307:0000 File 00015.m2ts was added as title #20
003307:0000 File 00016.m2ts was added as title #21
003307:0000 File 00017.m2ts was added as title #22
003307:0000 File 00018.m2ts was added as title #23
003307:0000 File 00019.m2ts was added as title #24
003307:0000 File 00020.m2ts was added as title #25
003307:0000 File 00027.m2ts was added as title #26
003307:0000 File 00029.m2ts was added as title #27
003307:0000 File 00030.m2ts was added as title #28
003307:0000 File 00031.m2ts was added as title #29
001003:0020 DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
001003:0020 DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262049
001003:0020 DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262256
005043:0000 Failed to decode audio/video data for title #30 - invalid mux or internal error, title skipped.
001003:0020 DEBUG: Code 0 at aN=jwz2rL^3~TY[|:213131387
001003:0020 DEBUG: Code 0 at ;\wz}19R67S_+c{:213138494
001003:0020 DEBUG: Code 0 at y)Ry^8yAV]1;).Da:121248663
003016:0000 Title #00032.m2ts was skipped
003307:0000 File 00033.m2ts was added as title #30
003307:0000 File 00034.m2ts was added as title #31
003307:0000 File 00037.m2ts was added as title #32
003307:0000 File 00038.m2ts was added as title #33
003307:0000 File 00039.m2ts was added as title #34
005011:0000 Operation successfully completed
You are not alone. I am having the same issues with the main feature not showing in the file list after scanning the disk with makemkv. I am getting the same mux and internal errors.
Looks like a BUG in h.265 HEVC parser. I need a portion of one file from this disc to debug. Please do the following:
- Make a decrypted full disc backup with MakeMKV.
- From the backup, I need a first 64 MB of a file called 00032.m2ts . Thre are several ways to cut first 64M of a file, depending on OS you're using.
Please PM or write support@makemkv.com if you can provide this file and/or need help doing so. Thanks!
Thanks a lot for the data. This is indeed a bug in MakeMKV h.265 engine. There is no workaround for now, the bug will be fixed in a next version.
Happens on VERY exotically encoded HEVC video, this is the only disc known so far.
Is there any ETA on a new version that fixes this? Similar behavior seems to appear on the German UHD disc of 'The Piano' - also from Studiocanal. Could be stemming from the same bug:
MakeMKV v1.17.1 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\XXX/MakeMKV_log.txt
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
DEBUG: Code 0 at J~;3\O<t$+&zF-<:Kx/:121264602
DEBUG: Code 0 at ;eY*bz([9r4!?cS(z:29397035
DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262049
DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262256
Failed to decode audio/video data for title #0 - invalid mux or internal error, title skipped.
DEBUG: Code 0 at aN=jwz2rL^3~TY[|:213131387
DEBUG: Code 0 at ;\wz}19R67S_+c{:213138494
DEBUG: Code 0 at y)Ry^8yAV]1;).Da:121248663
Title #00000.mpls was skipped
Title #00002.mpls has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262049
DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262256
Failed to decode audio/video data for title #0 - invalid mux or internal error, title skipped.
DEBUG: Code 0 at aN=jwz2rL^3~TY[|:213131387
DEBUG: Code 0 at ;\wz}19R67S_+c{:213138494
DEBUG: Code 0 at y)Ry^8yAV]1;).Da:121248663
Title #00011.mpls was skipped
File 00012.mpls was added as title #0
File 00013.mpls was added as title #1
File 00014.mpls was added as title #2
File 00015.mpls was added as title #3
File 00016.mpls was added as title #4
File 00017.mpls was added as title #5
DEBUG: Code 0 at /@xaizVe+=d6-hc*b=c&:121268949
DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262049
DEBUG: Code 0 at e0CCOGeG|="$4-:_ho:121262256
Failed to decode audio/video data for title #6 - invalid mux or internal error, title skipped.
DEBUG: Code 0 at aN=jwz2rL^3~TY[|:213131387
DEBUG: Code 0 at ;\wz}19R67S_+c{:213138494
DEBUG: Code 0 at y)Ry^8yAV]1;).Da:121248663
Title #00000.m2ts was skipped
Title #00001.m2ts has length of 60 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00002.m2ts has length of 22 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00003.m2ts has length of 7 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00004.m2ts has length of 26 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00005.m2ts has length of 18 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00006.m2ts has length of 5 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00007.m2ts has length of 10 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00008.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00009.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
File 00017.m2ts was added as title #6
Title #00018.m2ts has length of 93 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00053.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Title #00054.m2ts has length of 0 seconds which is less than minimum title length of 120 seconds and was therefore skipped
Operation successfully completed
seems to appear on the German UHD disc of 'The Piano'
Same issue, same DISC. Any info about if this is fixable and when a fix will be implemented? I had this on one other DISC, but forgot what it was. Does not happen often, but is 100% reproducible for the german special edition of "Das Piano - The Piano [1993, Special Edition, UHD]".
@mike_admin: If you like, I can provide you with a digital copy of the DISC (about 60GB) for debug purposes. If you just need the first 64MB tell me how exactly you need me to do this on linux (Debian 11)
@mike_admin: If you like, I can provide you with a digital copy of the DISC (about 60GB) for debug purposes. If you just need the first 64MB tell me how exactly you need me to do this on linux (Debian 11)
I've recently purchased the Australian release for this, and after sending through the SVQ file last week the disc decodes fine but I'm also having the invalid mux messages when opening the decrypted image in MakeMKV. How do I find which file to send the first 64MB of?
Thanks a lot for the data. This is indeed a bug in MakeMKV h.265 engine. There is no workaround for now, the bug will be fixed in a next version.
Happens on VERY exotically encoded HEVC video, this is the only disc known so far.
The latest new version v1.17.2 fixed the issue for me.
I was able to rip the 4K main title from the steelbook I imported from Amazon France.