In The Heights UHD Failed to Open Disc

[ironeinstein]

Title says it all: UHD disk failed to open. WH16NS60 using 1.02MK firmware

Dump file attached... thoughts???

[Woodstock]

Other than "submitting to svq@makemkv.com is faster than posting on the forum"?

[bmillham]

I purchased a copy at Walmart today and successfully ripped it.

[omk1980]

Still not opening for me. Sent dump file to Mike.

[omk1980]

I assume this is a volume key issue due to the error but just want to make sure nothing else is going on bc i do get a debug code as well.

I get this error:

MakeMKV v1.16.4 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\kolon/MakeMKV_log.txt
Using LibreDrive mode (v06.2 id=6E4B09EE276C)
Backing up disc into folder "H:/Rips/backup/IN_THE_HEIGHTS"
Saved AACS dump file as C:/Users/kolon/Desktop/Files/MakeMKV debug folder/MKB20_v76_IN_THE_HEIGHTS_C57A.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at {5RBA^y-#)9OM3ec:29396092
DEBUG: Code 0 at (*:V+7<vBy:Y|eS{=J~:121273342
DEBUG: Code 0 at }}`_u63iz<X&?k/>rv!\:213133457
Backup failed


I saw the guy who picked it up from Walmart, got it to work. But is anyone else having issues ripping this disc?

Movie has been out for over a week and mike usually gets keys out in the first few days. Just wanted to be sure.

[omk1980]

Working now. Thanks Mike!

[ravedog]

Working now. Thanks Mike!

So what exactly happened between your posting the problem and "thanks mike"... I have not been able to rip this since it first came out and not sure what to do...

Any ideas?

Code: Select all

Debug log started at Sun Sep 12 02:05:17 2021 , written by MakeMKV v1.16.4 darwin(x64-release)
001005:0000 MakeMKV v1.16.4 darwin(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file:///Users/ravedog/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.64.1/(SecureTransport) LibreSSL/2.8.3 (x86_64-apple-darwin19.0) , proxy server not set.
002010:0000 Optical drive "BD-RE ASUS BW-16D1HT 3.10d" opened in OS access mode.
SDF  v07e: ASUS_BW-16D1HT_3.10_211901041014_KL4K5991951
SDF  v07e: ASUS_BW-16D1HT_3.10_211901041014_KL4K5991951
001011:0000 Using LibreDrive mode (v06.2 id=0FA242DD4D0B)
003007:0000 Using direct disc access mode
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 2147483648 at rhHV->i@V}3]oyDy:121264625
003338:0000 Downloading latest HK to /Volumes/sahara/ scratches/MakeMKV ...
001003:0020 DEBUG: Code 2400288775 at 1CE^z7y\P*zV;k?:29393999
001003:0020 DEBUG: Code 0 at rhHV->i@V}3]oyDy:121267362
003339:0000 Automatic HK downloading is disabled or failed.
003332:0000 Saved AACS dump file as file:///Volumes/sahara/ scratches/MakeMKV/MKB20_v76_In_The_Heights_4C46.tgz
003303:0000 The volume key is unknown for this disc - video can't be decrypted
001003:0020 DEBUG: Code 0 at HE<hEO<!JUR7.k';:29396092
001003:0020 DEBUG: Code 0 at HE<hEO<!JUR7.k';:29395172
005010:0000 Failed to open disc

[d00zah]

Working now. Thanks Mike!

So what exactly happened between your posting the problem and "thanks mike"... I have not been able to rip this since it first came out and not sure what to do...

Any ideas?


003339:0000 Automatic HK downloading is disabled or failed.
003332:0000 Saved AACS dump file as file:///Volumes/sahara/ scratches/MakeMKV/MKB20_v76_In_The_Heights_4C46.tgz
003303:0000 The volume key is unknown for this disc - video can't be decrypted

Fixing Volume Key is Unknown

[bellzer]

MKB20_v76_In_The_Heights_4C46.tgz which was posted is not the same as your MKB20_v76_IN_THE_HEIGHTS_C57A.tgz file.

Please post your MKB20_v76_IN_THE_HEIGHTS_C57A.tgz file.

[d00zah]

Please post your MKB20_v76_IN_THE_HEIGHTS_C57A.tgz file.

Posting dumps here accomplishes little. Send the TGZ file to svq@makemkv.com so that the program's author can create a decryption key for it.

[dcoke22]

Also, viewtopic.php?p=108809#p108809

Sending the .tgz file to svq@makemkv.com is the right thing to do. Also posting the name of the file you submitted is helpful. Some titles have more than one key. Posting the name of the file you submitted can let people know if they have a different key and should submit their key.

[ravedog]

Also, viewtopic.php?p=108809#p108809

Sending the .tgz file to svq@makemkv.com is the right thing to do. Also posting the name of the file you submitted is helpful. Some titles have more than one key. Posting the name of the file you submitted can let people know if they have a different key and should submit their key.

Thanks for the helpful advice...