Drive completely disconnects when reading Westworld S2 D1

[ragnarkarlsson]

Hi

My Pioneer drive (info below, in a Vantec external enclosure, direct USB3 cable, direct PSU) works nicely with MakeMKV generally but I'm trying to rip all of Westworld on UHD and hitting an issue. Oddly one specific disc, Season 2 Disc 1, causes the drive to spin for a moment and then fail outright and disconnect from the PC, which results in a generic USB "device not recognised" error.

It doesn't even get to the point of opening the titles list in MakeMKV, yet Windows recognises the disc and I can browse the file structure of the disc before opening MakeMKV.

Can anyone suggest recommendations?

Unsure if this is specifically the disc, the drive, the enclosure or something else.

Error output

Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '524288'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '524288'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '1048576'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '1048576'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '32768'



Drive Information
OS device name: H:
Current profile: BD-ROM
Manufacturer: PIONEER
Product: BD-RW BDR-S12U
Revision: 1.02
Serial number: <snipped>
Firmware date: 2022-03-07
Bus encryption flags: 1B
Highest AACS version: 77

LibreDrive Information
Status: Enabled
Drive platform: RS8F01
Firmware name: PIONEER BDR-212T
Firmware type: Original (unpatched)
Firmware version: 1.02/ID43
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Disc is being loaded

[Coopervid]

Hi

My Pioneer drive (info below, in a Vantec external enclosure, direct USB3 cable, direct PSU) works nicely with MakeMKV generally but I'm trying to rip all of Westworld on UHD and hitting an issue. Oddly one specific disc, Season 2 Disc 1, causes the drive to spin for a moment and then fail outright and disconnect from the PC, which results in a generic USB "device not recognised" error.

It doesn't even get to the point of opening the titles list in MakeMKV, yet Windows recognises the disc and I can browse the file structure of the disc before opening MakeMKV.

Can anyone suggest recommendations?

Unsure if this is specifically the disc, the drive, the enclosure or something else.

Error output

Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '524288'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '524288'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '1048576'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '1048576'
Error 'OS error - STATUS_DEVICE_NOT_CONNECTED' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '32768'



Drive Information
OS device name: H:
Current profile: BD-ROM
Manufacturer: PIONEER
Product: BD-RW BDR-S12U
Revision: 1.02
Serial number: <snipped>
Firmware date: 2022-03-07
Bus encryption flags: 1B
Highest AACS version: 77

LibreDrive Information
Status: Enabled
Drive platform: RS8F01
Firmware name: PIONEER BDR-212T
Firmware type: Original (unpatched)
Firmware version: 1.02/ID43
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Disc Information
Disc is being loaded

Wash the disc with liquid soap and warm water. Dry with a paper towel. Wipe with a microfiber cloth and try again.

[ragnarkarlsson]

The disc was fresh out of a factory sealed box where I was very careful not to touch the read surface, however I went through those basic steps and rebooted my machine with the disc ejected and then tried to load the disc in MakeMKV. Same result.

What that did let me know is that actually when I rebooted the PC the drive remained "offline" (ie not recognised as a USB device) and Windows didn't pick up the device until I physically switched its power off and on again.

Windows still recognised the disc and displayed the files etc before MakeMKV crashed and the USB device ejected unceremoniously.

[ragnarkarlsson]

I enabled debugging & expert mode to try again, this is the output I get:

DEBUG: Code 0 at LR%w2Wbf;:BWbKjQCtJ,-{#f:121261704
DEBUG: Code 3221225486 at LR%w2Wbf;:BWbKjQCtJ,-{#f:121261727
DEBUG: Code 3221225486 at 9<}NXlYLQ|9lW}qXa+rB:213130582
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121263429
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121262302
Error 'OS error - This device does not exist' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '524288'
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121263429
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121262302
Error 'OS error - This device does not exist' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '524288'
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121263429
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121262302
Error 'OS error - This device does not exist' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '1048576'
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121263429
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121262302
Error 'OS error - This device does not exist' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '1048576'
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121263429
DEBUG: Code 3221225664 at e2ZHo%(J'4phL9N]&.:121262302
Error 'OS error - This device does not exist' occurred while reading 'BD-RE PIONEER BD-RW BDR-S12U 1.02 AFDL012561WL' at offset '32768'
DEBUG: Code 0 at lp:pM?'PH6-%uFG38+v:121261773
DEBUG: Code 3221225664 at e`1A[8IgfdJS=V\(:121267293
DEBUG: Code 3221225664 at e`1A[8IgfdJS=V\(:121267293
DEBUG: Code 3221225664 at e`1A[8IgfdJS=V\(:121267293
DEBUG: Code 3221225664 at e`1A[8IgfdJS=V\(:121267293
...

This last line keeps repeating endlessly.

[Coopervid]

Return / replace the disc.

[ben_uk]

I had a few occurrences of something similar with my American Psycho disc.I had to keep unplugging the SATA power from the back of the drive.


Eventually after retrying literally about 100 times over the course of a few weeks, that one time the drive decided the read the disc ok and ripped it fine. My thinking was that it could be due to tolerances, maybe the disc was too hot or too cold maybe the drive was too hot, a week later, different set of climactic conditions all of a sudden it decides to work.

I presume like a lot of things discs will expand slightly with heat, etc…

I have an LG internal drive btw.

[Coopervid]

I had a few occurrences of something similar with my American Psycho disc.I had to keep unplugging the SATA power from the back of the drive.


Eventually after retrying literally about 100 times over the course of a few weeks, that one time the drive decided the read the disc ok and ripped it fine. My thinking was that it could be due to tolerances, maybe the disc was too hot or too cold maybe the drive was too hot, a week later, different set of climactic conditions all of a sudden it decides to work.

I presume like a lot of things discs will expand slightly with heat, etc…

I have an LG internal drive btw.

LGs are picky with 3-layer discs. Especially "friendly firmware" like ASUS or BH16NS55. For those discs you should flash to WH16NS60 1.02 that works better. Far better are Pioneer drives.

[ragnarkarlsson]

Thanks, fortunately the boxset was from Amazon so replacement should be relatively straight forward. Will report back if a second version of the disc has the same behaviours or not!