Dump submitted for The Addams Family 1 & 2 Double Feature

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TK-24601
Posts: 17
Joined: Sun May 23, 2021 3:15 pm

Dump submitted for The Addams Family 1 & 2 Double Feature

Post by TK-24601 »

The tgz file has been submitted! Cheers all!
bfg_002
Posts: 2
Joined: Tue Aug 27, 2024 1:24 am

Re: Dump submitted for The Addams Family 1 & 2 Double Feature

Post by bfg_002 »

Hello. I am unable to open the disc. I get the error:
The volume key is unknown for this disc - video can't be decrypted

I am able to open other films and do have Enable Internet Access checked. Please let me know what steps to take to get this disc working. Thank you.
d00zah
Posts: 1567
Joined: Mon Jun 06, 2016 8:23 pm

Re: Dump submitted for The Addams Family 1 & 2 Double Feature

Post by d00zah »

bfg_002 wrote:
Tue Aug 27, 2024 1:45 am
Hello. I am unable to open the disc. I get the error:
The volume key is unknown for this disc - video can't be decrypted

I am able to open other films and do have Enable Internet Access checked. Please let me know what steps to take to get this disc working. Thank you.
The UHD FAQ is a great start.
Last edited by d00zah on Tue Aug 27, 2024 1:59 am, edited 1 time in total.
Woodstock
Posts: 10293
Joined: Sun Jul 24, 2011 11:21 pm

Re: Dump submitted for The Addams Family 1 & 2 Double Feature

Post by Woodstock »

You did not specify whether or not you are actually GETTING internet access for MakeMKV. Does it say it's downloading the HK file? Does that succeed?

If not, you have different issues that if it works. If it works, your disk hasn't had a decryption key created yet, and you need to submit the .TGZ file created to svq@makemkv.com for processing.

If it isn't working, you need to figure out why your system can't talk to the server, and there are several topics here about that.
bfg_002
Posts: 2
Joined: Tue Aug 27, 2024 1:24 am

Re: Dump submitted for The Addams Family 1 & 2 Double Feature

Post by bfg_002 »

Thank you for your replies! Woodstock, you nailed it. MakeMKV was not getting internet access and once fixed, everything worked. Thanks again everyone!
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