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While re-ripping my disc collection using the built-in "FLAC" audio profile, I encountered a Blu-ray with two DTS-HD audio tracks in the main title which fails right at the beginning of conversion with the alert message, "Fatal error occurred, program will now exit."

See attached "MakeMKV_log.txt" file for details.

I was using MakeMKV v1.8.7 on a four-core Mid 2011 iMac with an external LG BE08LU20 USB drive and dtsdecoderdll.dll version 1.1.0.8@2010/10/29.

The problem disc is the U.S. retail version of "Underworld: Awakening (2012)" bundled in the "Underworld Legacy Collection" box set. See www.blu-ray.com/movies/Underworld-Awake ... -ray/33104 for details.

Prior to ripping this disc, I had successfully ripped over 100 other titles using the same "FLAC" profile, most of them performing DTS-HD to FLAC audio format conversion.

Here's what I know about the "Underworld: Awakening (2012)" disc:

* There are no playback problems when it's accessed by the Macgo software "Blu-ray Player" running on the same machine and drive with which I use MakeMKV.

* I can backup (rather than rip) this disc to my hard drive without any problems.

* I can rip the main title using the "Default" profile without any problems. Obviously that means no audio conversion.

* It does contain two DTS-HD audio tracks, English and French. Deselecting the first English track and using the "FLAC" profile for the second French track will actually succeed. However, it's the English track that I want here. Bummer.

So, nothing appears to be wrong with the disc itself yet the DTS-HD to FLAC audio format conversion always fails for the first audio track. Any ideas?

Thanks.

(And let me know if you need a testdump.)

donmelton wrote:(And let me know if you need a testdump.)

Yes please! That should give a hint on what's going on.

Email sent to support@makemkv.com with links on Dropbox to the testdump and log file.

Let me know if there’s anything else I can do to help track down the problem. (And what you find out.

Thanks, Mike.

Can you please test if 1.8.8 changes anything at all?

No, the fatal error is still there. MakeMKV version 1.8.8 still won't convert the English 7.1 DTS-HD audio track and fails in exactly the same way as version 1.8.7.

Do you need any additional information from me to help track this down?