www.makemkv.com

Since installing v1.9.5 when I attempt to start Make MKV it initially fires up but displays the 'wheel of death' cursor and then after half a minute says it says unresponsive in the title bar and finally displays a dialog box saying: "Fatal error occured, program will now exit".

The previous version of Make MKV I had was v1.9.2 which ran perfectly. I'm running Windows 7, 64 bit.

I have tried uninstalling and doing a clean install of v1.9.5 but it still fails to start, in exactly the same way.


The Windows Application Log lists an error containing the following information:
----------------------------------------------
Faulting application name: makemkvcon64.exe, version: 0.0.0.0, time stamp: 0x55b55755
Faulting module name: ntdll.dll, version: 6.1.7601.18939, time stamp: 0x55b02e88
Exception code: 0xc0000005
Fault offset: 0x000000000004df08
Faulting process id: 0x185c
Faulting application start time: 0x01d0dbf04cc229be
Faulting application path: C:\Program Files (x86)\MakeMKV\makemkvcon64.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8c593655-47e3-11e5-8347-0009dd648f61
----------------------------------------------

Some help would be greatly appreciated, thanks.

Maybe check out this thread, people there had a problem with 1.9.5 too (albeit with Windows 10). Turns out it was related to BitDefender.

Many thanks for your help Tapioka. I had searched through the forum but hadn't found the thread that you referred to. Yes, it was BitDefender and the advice in that thread worked a treat