www.makemkv.com

I updated to MakeMKV 1.9.5 on my Windows 8.1 computer. Every time I launch MakeMKV, it crashes saying Fatal error. I uninstalled it, turned off the computer, restarted, and reinstalled MakeMKV, but it still crashes. What should I do?

Make sure all the old code is removed during the update - If you click on "continue the install" before the old code is removed, it will leave mixed versions of the program present, which will cause problems like you're experiencing.

At this point, uninstall MakeMKV, restart the computer, then make sure the directory "C:\Program Files (x86)\MakeMKV" (or wherever you chose to install it) is EMPTY, with the exception of any profiles you have created (names will be like *.mmcp.xml, other than default.mmcp.xml), THEN do the install.

Woodstock wrote:Make sure all the old code is removed during the update - If you click on "continue the install" before the old code is removed, it will leave mixed versions of the program present, which will cause problems like you're experiencing.

At this point, uninstall MakeMKV, restart the computer, then make sure the directory "C:\Program Files (x86)\MakeMKV" (or wherever you chose to install it) is EMPTY, with the exception of any profiles you have created (names will be like *.mmcp.xml, other than default.mmcp.xml), THEN do the install.

I did as you said but it still crashed within a few seconds after launching. Some details - after uninstalling MakeMKV, I did not find any directory "C:\Program Files (x86)\MakeMKV". I wanted to attach a screen capture of the crash screen but this discussion forum won't let me by saying that the attachment quota is reached even though the jpeg image file is just 67 kb.

Attachments haven't worked for a long time, since a crash on the host system.

Are you running MakeMKV as an adminstrator? Do you have Bitdefender installed?

You can also get information in text form on crashes by logging in as an administrator, and opening the Event Viewer in the Adminstrative Tools section of the control panel. It's easier to find the error if you check for it right after it occurs.

Woodstock wrote:Attachments haven't worked for a long time, since a crash on the host system.

Are you running MakeMKV as an adminstrator? Do you have Bitdefender installed?

You can also get information in text form on crashes by logging in as an administrator, and opening the Event Viewer in the Adminstrative Tools section of the control panel. It's easier to find the error if you check for it right after it occurs.

Here are items from the Event Viewer that occurred close to the time MakeMKV crashed.


Log Name: Application
Source: Application Hang
Date: 8/24/2015 3:01:47 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Lenovo-PC
Description:
The program backgroundTaskHost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 176c
Start Time: 01d0dea6feb4da2b
Termination Time: 4294967295
Application Path: C:\windows\syswow64\backgroundTaskHost.exe
Report Id: f29f4e58-4a9a-11e5-82e8-415645000030
Faulting package full name: E046963F.LenovoSupport_2.0.5.0_x86__k1h2ywk1493x8
Faulting package-relative application ID: App

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-08-24T20:01:47.000000000Z" />
<EventRecordID>48712</EventRecordID>
<Channel>Application</Channel>
<Computer>Lenovo-PC</Computer>
<Security />
</System>
<EventData>
<Data>backgroundTaskHost.exe</Data>
<Data>6.3.9600.17415</Data>
<Data>176c</Data>
<Data>01d0dea6feb4da2b</Data>
<Data>4294967295</Data>
<Data>C:\windows\syswow64\backgroundTaskHost.exe</Data>
<Data>f29f4e58-4a9a-11e5-82e8-415645000030</Data>
<Data>E046963F.LenovoSupport_2.0.5.0_x86__k1h2ywk1493x8</Data>
<Data>App</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
 
Log Name: Application
Source: Application Error
Date: 8/24/2015 3:02:51 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lenovo-PC
Description:
Faulting application name: makemkvcon64.exe, version: 0.0.0.0, time stamp: 0x55b55755
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc0000005
Fault offset: 0x0000000000091728
Faulting process id: 0x1fe8
Faulting application start time: 0x01d0dea7d9a5428d
Faulting application path: C:\Program Files (x86)\MakeMKV\makemkvcon64.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 18c70fb5-4a9b-11e5-82e8-415645000030
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-08-24T20:02:51.000000000Z" />
<EventRecordID>48713</EventRecordID>
<Channel>Application</Channel>
<Computer>Lenovo-PC</Computer>
<Security />
</System>
<EventData>
<Data>makemkvcon64.exe</Data>
<Data>0.0.0.0</Data>
<Data>55b55755</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.17936</Data>
<Data>55a68e0c</Data>
<Data>c0000005</Data>
<Data>0000000000091728</Data>
<Data>1fe8</Data>
<Data>01d0dea7d9a5428d</Data>
<Data>C:\Program Files (x86)\MakeMKV\makemkvcon64.exe</Data>
<Data>C:\windows\SYSTEM32\ntdll.dll</Data>
<Data>18c70fb5-4a9b-11e5-82e8-415645000030</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

I had similar problem with MakeMKV 1.9.5 with same symptoms: After startup - wheel of death - fatal error and program shutdown.

I've tried all advices, uninstalling, removing every trace of MakeMKV from Windows registry, even disabling BitDefender temporarily (I really don't understand why this could be necessary, nor do I like programs that cannot coexist with standard security measures). None of it worked. To exclude the possibility of my laptop having some setup that caused the problem, I went ahead and installed MakeMKV 1.9.5 on my girlfriends laptop. Well, same thing happened - startup - wheel of death - crash. So, I had to assume that some major bug was introduced in 1.9.5 version of MakeMKV and started waiting for reinforcements. Finally, now version 1.9.6 has arrived and *yay* all things back to normal, no sign of nasty bug