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Order Complaint

Posted: Sun Jan 04, 2015 6:55 pm
by peArlsuslik305
I'm posting here to make a stink. I tried purchasing MakeMKV last night, and because I didn't put my address in 100%, Avangate canceled the order. (Order Reference #34294317) To make matters worse, I paid with a gift card. I have not been refunded my money, Avangate will not reply to my emails, and the charge shows as gone through. It is my understanding you cannot reload a gift card anyway.

This message is to the creator/owner of this software and board. I would like some action taken, please. You may contact me at the email I entered when creating this account. I better not be out of $50! All of this over a bloody address! :x

Re: Order Complaint

Posted: Mon Jan 05, 2015 12:47 am
by peArlsuslik305
To clarify; I'm talking about my mailing address, not an email address.

Re: Order Complaint

Posted: Mon Jan 05, 2015 1:37 am
by Woodstock
Quicker reaction from Mike would be through email at support@makemkv.com . He's not on the board every day.

Re: Order Complaint

Posted: Mon Jan 05, 2015 3:58 am
by peArlsuslik305
Thank you!