www.makemkv.com

I keep getting error messages even tho I downloaded the latest SVQ code and it properly loaded the SVQ files (" Loaded 105 SVQ file(s)", No Matching SVQ files were found)

movies are: Dr No
The Day the Earth Stood Still

But in the list of latest movies to have SVQ code, both are listed.

Am I doing something wrong?

Thanks

Each BD title has multiple releases (Europe,US,Asia,etc...) so if program did not find matching SVQ it means that your discs are not yet in SVQ database. If you enable "bd+ dump directory" and send us produced dump files we'll add these discs to combined SVQ file next day.

Mike,

I have submitted the BD+ dump from Something About Mary - EU/UK version a couple of times (a week ago) and re-downloaded the SVQ file but still no joy. Is there a problem with this particular title or am I just being impatient, after all this is the first failure in about 50 Bluray disks I have had so my hat is of to you.

Cheers

It should be included then. Can you please enable "log debug messages" in preferences, restart the app and post the produced log here (or send it to svq@makemkv.com )? It will help.

Here it is:-

Debug log started at Tue Nov 3 21:59:11 2009 , written by MakeMKV v1.4.8 beta darwin(x86-release)
001014:000000:0000 MakeMKV v1.4.8 beta darwin(x86-release) started
001013:000000:0000 Debug logging enabled, log will be saved as /Users/seymopau/MakeMKV_log.txt
001012:000000:0020 FAILURE: Code 0 at %$K'7k/|wNr!5t\jn#?F9B<s@CM:121264878
001012:000000:0020 FAILURE: Code 0 at %$K'7k/|wNr!5t\jn#?F9B<s@CM:121264878
003010:000000:0000 Using direct disc access mode
003326:000000:0000 Loaded 94 SVQ file(s)
003338:000000:0000 No matching SVQ files were found, BD+ code can't be processed
003341:000000:0000 Saved BD+ dump file as /Volumes/Scratch/Rips/dump_There_s_Something_About_Mary_BE70A578D82BCAC2.tgz
003329:000000:0000 Failed to process BD+ code, please check http://www.makemkv.com/svq/ for updated program and SVQ files
001012:000000:0020 FAILURE: Code 0 at NHfOTHyXU&;2eh%1:29396322
005010:000000:0000 Failed to open disc

003326:000000:0000 Loaded 94 SVQ file(s)

The latest combined SVQ file contains keys for this disc. You're using a really old SVQ though - the latest one should contain 140 SVQs. Please re-download it and make sure that you have the latest version.

Weird thought I had downloaded the latest. Tried again and got one with 131 but that worked fine.

Many thanks for your help