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License key
Posted: Sat Feb 14, 2026 11:21 am
by Dazza762
I've just opened MakeMKV for the first time in a while. There was an update so I've downloaded it. Now it's asking for my license key. I bought MakeMKV a few years back but I can't find my license key anywhere. Does anyone know where I can retrieve it from or which email address it would have been sent from?
Re: License key
Posted: Sat Feb 14, 2026 1:28 pm
by wmcclain
Mine dates from 2015. At that time the license came from:
"Avangate Customer Service" <
customer@avangate.com>
I don't know if they use the same service now.
Re: License key
Posted: Sat Feb 14, 2026 2:50 pm
by dcoke22
The current payment processor is PayPro Global, so your email might've come from them.
Re: License key
Posted: Mon Feb 16, 2026 2:26 pm
by Dazza762
Thanks guys. Still no luck. Looks like I'd need to buy it again.
Re: License key
Posted: Mon Feb 16, 2026 2:39 pm
by wmcclain
Does the FAQ help:
app.php/help/faq#f0r6
ADDED: wait, that's the FAQ for the forum password, not the product.
You need to contact
support@makemkv.com.