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Lost key
Posted: Thu Dec 02, 2021 10:21 am
by trigaz
Hi, I purchased a key in August. I can find the emails with the invoice and receipt, but nothing with the key. I've upgraded my computer and MakeMKV is asking for the key. Is there any way I can recover the key or somebody I can contact?
Regards,
Gary.
Re: Lost key
Posted: Thu Dec 02, 2021 2:24 pm
by Woodstock
If you still have the old computer operational, you can go to Help->Register and the key will be filled in.
If not, there should be an email that had the key at/around the same time as the receipt. It's delivered by the payment processor.
Failing that, contact
support@makemkv.com and Mike can get you fixed up.