Page 1 of 1

Refund?

Posted: Sun Nov 14, 2021 6:13 pm
by by96$
I purchased MakeMKV back in December and today, received an e-mail that I was getting a refund for the purchase. The order number on the refund is the same as the order I placed back in December. I never requested a refund.

Anyone know why this happened?

Re: Refund?

Posted: Sun Nov 14, 2021 6:16 pm
by stiligFox
I just got the same email… I purchased MakeMKV many moons ago, over a year ago…

Any idea what’s going on?

Re: Refund?

Posted: Sun Nov 14, 2021 6:21 pm
by andrew2
Just got this email too... I purchased a long time ago, and I've been happy with it ever since.

-Andrew

Re: Refund?

Posted: Sun Nov 14, 2021 6:33 pm
by Demolitions
Got this email as well, I hope this doesn't mean development is stopping.

Re: Refund?

Posted: Sun Nov 14, 2021 6:59 pm
by by96$
Now that I know it wasn’t just me, I am getting nervous there is bad news coming…


Sent from my iPhone using Tapatalk

Re: Refund?

Posted: Sun Nov 14, 2021 7:02 pm
by johna
Got the same refund notice as well. I am using makemkv on Linux. Same for you all?

Re: Refund?

Posted: Sun Nov 14, 2021 7:16 pm
by by96$
I am using it on Windows.


Sent from my iPhone using Tapatalk

Re: Refund?

Posted: Sun Nov 14, 2021 7:49 pm
by by96$
There is still an option to buy MakeMKV, but now the amount is $60. Weird.


Sent from my iPhone using Tapatalk

Refund?

Posted: Mon Nov 15, 2021 2:56 pm
by by96$
I got an email from MakeMKV this morning explaining everything. No changes to MakeMKV.


Sent from my iPhone using Tapatalk

Re: Refund?

Posted: Thu Nov 18, 2021 8:55 pm
by powrhaus
Care to share what the email was about for those of us who haven't seen an explanation?

Thanks

Re: Refund?

Posted: Thu Nov 18, 2021 9:25 pm
by by96$
Apparently there was a problem between MakeMKV and the company that handled the payments. Any purchases made in late 2020 or early 2021 got held by the other company and the only way to resolve it was for the money to be refunded.

Re: Refund?

Posted: Thu Nov 18, 2021 11:55 pm
by powrhaus
Thank you!

Re: Refund?

Posted: Sun Nov 21, 2021 12:27 am
by revengineer
Refund received, sent it right back to Mike. Had to pay sales tax on the re-purchase, so it was not quite a wash. On the bright side, I now have an extra key.