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Purchased makemkv but haven't received the Activation. No response from support.

Posted: Tue Dec 22, 2020 12:58 pm
by andypsa
Is this normal?
It's been over 24 hours since I paid for an activation key, and I received two emails with the order information / receipt etc, but no activation key.
I wrote to support, but there's been no response. Wondering whether to try and push for a refund.
Anyone else had issues like this?

Re: Purchased makemkv but haven't received the Activation. No response from support.

Posted: Tue Dec 22, 2020 11:20 pm
by andypsa
Hiya
Activation has now been sent.
Thanks

👌

Re: Purchased makemkv but haven't received the Activation. No response from support.

Posted: Wed Dec 23, 2020 12:18 am
by mike admin
andypsa wrote: ↑
Tue Dec 22, 2020 12:58 pm
Is this normal?
It is not... Our fault, keygen service was down for a day, fixed now. Apologies to everyone.