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1.15.3 Shut down when backup
Posted: Tue Nov 10, 2020 9:44 pm
by stefanop
I've installed versione 1.15.3, I can RIP movie file without no problem, when I try to backup whole disc, it starts and after 12-15 seconds a message saying an error has occurred and program will be closed. I've tried several BD with same conclusion.ì: Single file rip is ok, whole disc backup crashes the app.
Does anybody here have the same problem?
P.S. Windows version
Re: 1.15.3 Shut down when backup
Posted: Tue Nov 10, 2020 9:59 pm
by Woodstock
Is it being closed by Windows, or MakeMKV shutting itself down?
If Windows closes it, there should be additional information in the Windows Event Viewer about it.
If it's MakeMKV, there should be additional information in the debug log, if you have that enabled.
Re: 1.15.3 Shut down when backup
Posted: Tue Nov 10, 2020 10:07 pm
by stefanop
Do you know where can I find the debug log?
Re: 1.15.3 Shut down when backup
Posted: Tue Nov 10, 2020 10:47 pm
by Woodstock
If you have it enabled (FAQ link in my signature explains how), on start-up, MakeMKV will tell you where the debug log will be stored. It is overwritten on start-up, so you'll have to run the backup again.
Re: 1.15.3 Shut down when backup
Posted: Thu Dec 24, 2020 5:37 pm
by stefanop
Sorry, I'm very late. I solved! I didn't check the option DECRYPT VIDEO. I didn't imagine it.
Thank you for your help Woodstock and Merry Christmas!