Program can't find any usable optical drives after installing new drive
Posted: Tue Sep 04, 2018 4:54 pm
I've been using MakeMKV for a while, largely without issue (none that an update didn't fix) but have recently run into the dredded "The program can't find any usable optical drives" error.
It was working perfectly, but my Blu-ray drive was failing so I swapped it out. Since then, MakeMKV has been showing the issue, yet other apps such as AnyDVD and DVDShrink find it fine.
The previous drive was a Samsung SH-B083L, and the new drive is a Pioneer BDR-209EBK.
MakeMKV works fine from ISO.
So far I have tried:
1. Updating to the latest version (1.12.3)
2. Running as Administrator
3. Reinstalling into Program Files (x64 system) and running as Administrator
4. Using an older version (1.8.11)
5. System recover and reinstall
6. Running MakeMKV directly after install makes no difference
I'm running Windows 10 Pro 64-bit. User is a full admin on the machine.
Ransomware protection is disabled (always has been), so the reports of Windows Defender being the issue don't seem to apply.
Reconnecting the old drive, MakeMKV finds it fine. So the only difference is the physical drive unit itself.
Here's the log generated when I enable debug:
Debug log started at Tue Sep 04 15:44:48 2018 , written by MakeMKV v1.12.3 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.12.3 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\xxx/MakeMKV_log.txt
001003:0020 DEBUG: Code 3221225861 at <=RqJ-5Nv{Fvzs:121263475
001003:0020 DEBUG: Code 3221225861 at <=RqJ-5Nv{Fvzs:121263475
001003:0020 DEBUG: Code 3221225861 at =4zbW"fS5%Mt|jza:213131594
001003:0020 DEBUG: Code 0 at =4zbW"fS5%Mt|jza:29394988
001003:0020 DEBUG: Code 0 at dUYyDG"F<U?D=_4hg,zRWOuxG:121261681
005042:0000 The program can't find any usable optical drives.
Application exited at Tue Sep 04 15:45:31 2018
It was working perfectly, but my Blu-ray drive was failing so I swapped it out. Since then, MakeMKV has been showing the issue, yet other apps such as AnyDVD and DVDShrink find it fine.
The previous drive was a Samsung SH-B083L, and the new drive is a Pioneer BDR-209EBK.
MakeMKV works fine from ISO.
So far I have tried:
1. Updating to the latest version (1.12.3)
2. Running as Administrator
3. Reinstalling into Program Files (x64 system) and running as Administrator
4. Using an older version (1.8.11)
5. System recover and reinstall
6. Running MakeMKV directly after install makes no difference
I'm running Windows 10 Pro 64-bit. User is a full admin on the machine.
Ransomware protection is disabled (always has been), so the reports of Windows Defender being the issue don't seem to apply.
Reconnecting the old drive, MakeMKV finds it fine. So the only difference is the physical drive unit itself.
Here's the log generated when I enable debug:
Debug log started at Tue Sep 04 15:44:48 2018 , written by MakeMKV v1.12.3 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.12.3 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\xxx/MakeMKV_log.txt
001003:0020 DEBUG: Code 3221225861 at <=RqJ-5Nv{Fvzs:121263475
001003:0020 DEBUG: Code 3221225861 at <=RqJ-5Nv{Fvzs:121263475
001003:0020 DEBUG: Code 3221225861 at =4zbW"fS5%Mt|jza:213131594
001003:0020 DEBUG: Code 0 at =4zbW"fS5%Mt|jza:29394988
001003:0020 DEBUG: Code 0 at dUYyDG"F<U?D=_4hg,zRWOuxG:121261681
005042:0000 The program can't find any usable optical drives.
Application exited at Tue Sep 04 15:45:31 2018