Page 1 of 1

BSOD Windows 10

Posted: Wed Mar 08, 2017 8:07 pm
by sparrowchild48
Happened three times in a row after activating product Version 1.10.4 decrypting Iron Man movie (first). Running Win 10 OS Build 14393.729. Blue screen indicates Stop signal Unexpected Kernel Mode Trap.

Platform is Alienware 17R2, Core 7-4720HQ, 16GB RAM. Saving to Samsung PM851 128GB M.2 SSD with 84.9GB free.

After studying the scattered and vague reasons for the error and the strange suggested 'fixes', and since this error has only occurred with this software, I'd appreciate someone looking further into this.

Thanks

Re: BSOD Windows 10

Posted: Wed Mar 08, 2017 8:09 pm
by Woodstock
Find the windows Event Viewer data for the crashes, and copy/paste it into an email to support@makemkv.com.