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Replacement key required for installation on new laptop

Posted: Sun Oct 09, 2016 6:08 pm
by rizzy
Hello.

Could I get a replacement key for installation on a new laptop.

I've tried using the current key but it does not appear to work.

Thanks.


Rizwan

Re: Replacement key required for installation on new laptop

Posted: Sun Oct 09, 2016 6:23 pm
by yorgo
Did you purchase a key or are you looking for the free beta key?

Re: Replacement key required for installation on new laptop

Posted: Tue Oct 11, 2016 6:18 pm
by rizzy
I'm pretty sure I purchased the product a couple of years ago but can't seem to locate the email from makemkv.

I think I may have used a now defunct email address so I do not have the original key. But my registered name should match up as a paid user.

Re: Replacement key required for installation on new laptop

Posted: Tue Oct 11, 2016 8:49 pm
by Woodstock
If you had a purchased key, start by checking your email for a message from customer@avangate.com, the payment processor Mike uses.

If you can't find that, send an email to support@makemkv.com with your information, and he can pull up the key from his records.

For obvious reasons, that is ONLY done via email. :)