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Fatal error has occurred. Program will now exit.
Posted: Tue May 04, 2010 5:43 pm
by nathaniel7
This was on Indiana Jones and the Kingdom of the Crystal Skull (Blu-Ray). Debug log attached. Thanks.
Re: Fatal error has occurred. Program will now exit.
Posted: Tue May 04, 2010 6:10 pm
by nathaniel7
Same title, different hard drive.
Re: Fatal error has occurred. Program will now exit.
Posted: Tue May 04, 2010 9:53 pm
by setarip_old
Hi!
1) Have you tried cleaning your original BluRay disc?
2) Does your original BluRay disc play properly?
Re: Fatal error has occurred. Program will now exit.
Posted: Wed May 05, 2010 3:19 am
by nathaniel7
setarip_old wrote:Hi!
1) Have you tried cleaning your original BluRay disc?
Yes
setarip_old wrote:2) Does your original BluRay disc play properly?
Not sure yet, but others have caused fatal error but played fine.
Re: Fatal error has occurred. Program will now exit.
Posted: Wed May 05, 2010 3:33 am
by setarip_old
but others have caused fatal error
And how were those resolved?
Re: Fatal error has occurred. Program will now exit.
Posted: Wed May 05, 2010 6:44 pm
by nathaniel7
setarip_old wrote:but others have caused fatal error
And how were those resolved?
They were not, the disc is played instead of making MKV of them.
Attached is zip with .CLPI and .MPLS files from the disc.
Re: Fatal error has occurred. Program will now exit.
Posted: Wed May 05, 2010 7:43 pm
by nathaniel7
Here is debug log of same title when I select Backup with Decrypt checked.
Re: Fatal error has occurred. Program will now exit.
Posted: Wed May 05, 2010 7:58 pm
by setarip_old
Again, does your original BluRay disc play properly?
What Region is your original BluRay disc?
Have you succeeded in backing up (full backup or .MKV) ANY original BluRay discs with this same system?
Re: Fatal error has occurred. Program will now exit.
Posted: Wed May 05, 2010 9:42 pm
by nathaniel7
setarip_old wrote:Again, does your original BluRay disc play properly?
What Region is your original BluRay disc?
Have you succeeded in backing up (full backup or .MKV) ANY original BluRay discs with this same system?
I will check in a few.
USA.
Yes, many. A few have had this same issue including Avatar.
Re: Fatal error has occurred. Program will now exit.
Posted: Thu May 06, 2010 6:28 am
by mike admin
Your logs indicate random corruptions in M2TS file. I would suggest that you have a general problem with your hardware, probably defective memory or over-clocking.
Re: Fatal error has occurred. Program will now exit.
Posted: Thu May 06, 2010 6:54 pm
by setarip_old
@nathaniel7
Based on the insight offered by "mike admin", I'd suggest that you also check to see if your system is overheating...
Re: Fatal error has occurred. Program will now exit.
Posted: Fri May 07, 2010 9:23 pm
by nathaniel7
mike admin wrote:Your logs indicate random corruptions in M2TS file. I would suggest that you have a general problem with your hardware, probably defective memory or over-clocking.
Hmmm...thank you for the suggestion.
My optical drives are on a PCIe SATA card with Sil3132 chipset. I did realize a new driver was available but it made no difference to the fatal error. The system is not overclocked or overheating, and the drive is relatively new. I will run some tests on the memory. The disc does indeed play fine. I have successfully converted many of my Blu-Rays with the same hardware configuration and various versions of MakeMKV. It works great with the exception of a couple discs offering only a fatal error
Re: Fatal error has occurred. Program will now exit.
Posted: Sun May 23, 2010 7:07 pm
by nathaniel7
It turned out it was my Blu-Ray drive. 3 months old and it failed. Put in a different drive and all is well. Thanks Mike!