www.makemkv.com

i have been using the software for a while with no issues, today i tried to open the application and i get a fatal error message. i have listed all of the .exe files as exclusions in Bit Defender, but that hasn't helped. I didn't need to do that before today but saw the posts and tried it. I had used the program about 2 weeks ago with no issues. i cant provide Log files because it freezes immediately. Win 10 build 10586, and bit defender total security 2015, any ideas?

If you recently did the update to Win10, make sure it didn't cancel your "run as admin" settings.

thanks for the fast reply, I have been on Windows 10 for quite a while. i have a note book with win 10 build 10240 with bitdefender and it works fine, just VERY slow. Has anyone had issues with the newer builds maybe? I have tried uninstalling and reinstalling too.

I found this in the windows event viewer, will this help?

Log Name: Application
Source: Windows Error Reporting
Date: 12/15/2015 6:27:16 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HTPC
Description:
Fault bucket 120370102340, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: makemkvcon64.exe
P2: 0.0.0.0
P3: 5610285c
P4: ntdll.dll
P5: 10.0.10586.20
P6: 56540c3b
P7: c0000005
P8: 00000000000a5878
P9:
P10:

Attached files:
C:\Users\Doug\AppData\Local\Temp\WERDEE2.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_makemkvcon64.exe_1450334c074eec518499f9a14de2f0775efaf7_f8b304fe_1f75e0e6

Analysis symbol:
Rechecking for solution: 0
Report Id: 9f9b6748-097b-4edb-b78d-92423b3fccb1
Report Status: 0
Hashed bucket: 6890da5f5736846dbf5317b688a0d202
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-12-16T00:27:16.690103400Z" />
<EventRecordID>1303</EventRecordID>
<Channel>Application</Channel>
<Computer>HTPC</Computer>
<Security />
</System>
<EventData>
<Data>120370102340</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>makemkvcon64.exe</Data>
<Data>0.0.0.0</Data>
<Data>5610285c</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.20</Data>
<Data>56540c3b</Data>
<Data>c0000005</Data>
<Data>00000000000a5878</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Doug\AppData\Local\Temp\WERDEE2.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_makemkvcon64.exe_1450334c074eec518499f9a14de2f0775efaf7_f8b304fe_1f75e0e6</Data>
<Data>
</Data>
<Data>0</Data>
<Data>9f9b6748-097b-4edb-b78d-92423b3fccb1</Data>
<Data>0</Data>
<Data>6890da5f5736846dbf5317b688a0d202</Data>
</EventData>
</Event>