Issue with drive in Linux that works fine in Windows

[levmonster]

Hi, I have a newly purchased Verbatim UHD Bluray writer drive which is slimline and plugs in via usb. According to MakeMKV it is a...
HL-DT-ST-BD-RE_BU40N
... It is basically a SATA drive in a SATA to USB caddy. This works fine in Windows with MakeMKV with no issues. In Linux (Pop OS) however MakeMKV cant detect it properly. It shows in the drop down list but it just sits there with the drive icon spinning but never gets any further reading the drive. The drive itself just stops spinning after a few seconds. The drive itself works fine in Linux otherwise. I can browse the contents of the drive with no problems. I can even rip audio CD's. MakeMKV just gets stuck. I only put a basic dvd in the drive of a tv show.
If I plug in an older slimline Bluray drive that is also in a sata to usb caddy it works fine in Linux with MakeMKV. That drive is...
HL-DT-ST-BDDVDRW_CT30N
...which looks like it comes from the same manufacturer. The only difference I know is that the newer one is a Bluray writer and UHD. Both work fine in Windows with MakeMKV. The older drive works fine in Linux. The newer one doesnt. Not sure why. Does anybody have any ideas? I've spent many hours diagnosing with ChatGPT but everything led to a dead end.

[thetoad]

do you have /dev/sr? devices? If you do, can you read them manually? ex: dd if=/dev/sr0 of=/dev/null

if you can't it would be something outside of makemkv

[levmonster]

Many thanks for responding. When I run the command "dd if=/dev/sr0 of=/dev/null" with a blu-ray in the drive I get the below output after some period of time...

dd: error reading '/dev/sr0': Input/output error
38325216+0 records in
38325216+0 records out
19622510592 bytes (20 GB, 18 GiB) copied, 1140.99 s, 17.2 MB/s

From my understanding the error is because the media is a blu-ray and the data is encrypted which is normal. I ran the command and output via ChatGPT and it said that error is normal for a Blu-Ray and my drive appears to be fine otherwise.

I also ran the same command on a data disc with 74Mb of files on it and it came back with...
145704+0 records in
145704+0 records out
74600448 bytes (75 MB, 71 MiB) copied, 44.4744 s, 1.7 MB/s

So I think the drive is fine.

[thetoad]

dont know why makemkv can't see it besides it being some permissioning issue.

[16442496]

Sounds like that firmware thing...

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