New TSST D500 DVD Reader spits out every DVD disc

[RAHRL]

Since about a year, I had very few problems using MakeMKV in combination with my DVD-readers (an ASUS BlueRay reader, a Verbatim HL-dvd reader and a TSST D100 reader).

Unfortunately, my HL-dvd reader recently went completely dead, so I bought a new TSST D500 DVD reader.

This new reader causes problems. It keeps spitting out almost all discs that are perfectly fine. MakeMKV tries to load the disc, but after 15 seconds or so, the dvd-reader ejects the disc.

I have tried setting autoplay = off in the Windows device settings, which hasn't caused any problems so far, but it doesn't solve the problem.

Strangely enough, in a few cases (1 out of 10) it actually works and much faster than my other TSST D100.

Is there a quick fix for this problem or should I return the item and try some other dvd-reader?

Sorry if I posted in the wrong forum, but as far as I know this isn't a UHD or Libre drive.

MakeMKV version is v1.17.4 (win(x64-release))

[RAHRL]

Problem seems solved, the dvd-reader needed a second USB-cable, for some reason (additional power?)

[RAHRL]

Unfortunately, problem not solved. When I select Open Disc from the menu, MakeMKV tries reading the disc, but after a while, it says “No Disc”, with the log showing the following error:

ILLEGAL REQUEST:READ OF SCRAMBLED SECTOR WITHOUT AUTHENTICATION

Sometimes it works well, but in most cases it doesn’t. Re-inserting the disc does not solve the problem.

VLC Player has no problems playing the disc, even after MakeMKV failed.

My two other dvd-readers still work fine.