Hi. I purchased a license yesterday and still haven’t gotten my key (yes, I emailed support@). How long will it take to have a key issued?
TIA
How long does a key take to be issued?
Re: How long does a key take to be issued?
I am yet to buy a key myself, was actually trying to which led me here today because it is not presently possible to buy keys.
Point there is I cannot say how long it usually takes with certainty, but from what I read of other posts in the past it was very quick.
Problem presently is it seems the payment processor was being provided with keys by MakeMKV's creator (Mike) and they apparently depleted their stock of keys, so they are not able to dispense any keys unless/until Mike corrects the issue.
My suggestion is to be patient for a few more days because Mike is good at ensuring people's issues are fixed (a history of near 2 decades showing that), and we know not why he is yet to respond, so he could be in the hospital or worse, or merely on vacation with no internet.
I am hoping it is something similar to the latter or perhaps he has a job which prevents him being able to communicate for days, instead of some more serious issue.
I shall be waiting a few more days to see if the issue is resolved, then shall purchase a key myself if/when they become available again.
Point there is I cannot say how long it usually takes with certainty, but from what I read of other posts in the past it was very quick.
Problem presently is it seems the payment processor was being provided with keys by MakeMKV's creator (Mike) and they apparently depleted their stock of keys, so they are not able to dispense any keys unless/until Mike corrects the issue.
My suggestion is to be patient for a few more days because Mike is good at ensuring people's issues are fixed (a history of near 2 decades showing that), and we know not why he is yet to respond, so he could be in the hospital or worse, or merely on vacation with no internet.
I am hoping it is something similar to the latter or perhaps he has a job which prevents him being able to communicate for days, instead of some more serious issue.
I shall be waiting a few more days to see if the issue is resolved, then shall purchase a key myself if/when they become available again.