Fatal Error after processing/decyrptying disc

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jeffcot
Posts: 2
Joined: Wed Oct 19, 2016 9:44 pm

Fatal Error after processing/decyrptying disc

#1 Post by jeffcot » Wed Oct 19, 2016 9:56 pm

Since upgrading to 1.10.2, I am am unable to use the program as it keeps crashing upon completing the processing/decryption phase. I thought that this might relate to the issues I've seen mentioned about the problems with the default path. I then attempted to reset the the default path, but any changes I make are immediately changed to the following upon hitting the apply or save buttons.

AAAA/wAAAAD9AAAAAAAABpAAAAOwAAAABAAAAAQAAAAIAAAACPwAAAABAAAAAgAAAAEAAAAWAE0AYQBpAG4AVABvAG8AbABiAGEAcgEAAAAA/////wAAAAAAAAAA

I have uninstalled and reinstalled multiple times but the problem persists. Any help would be greatly appreciated.

Woodstock
Posts: 10590
Joined: Sun Jul 24, 2011 11:21 pm

Re: Fatal Error after processing/decyrptying disc

#2 Post by Woodstock » Thu Oct 20, 2016 12:27 am

If you could locate the system crash reports when this happens, and forward the information to support@makemkv.com , it would assist Mike in resolving the issue. I do not see the issue here, so I have no way to offer any help on it.

jeffcot
Posts: 2
Joined: Wed Oct 19, 2016 9:44 pm

Re: Fatal Error after processing/decyrptying disc

#3 Post by jeffcot » Thu Oct 20, 2016 1:03 am

I apologize for not providing more details. It is the app itself that is crashing, not the entire computer. I'm getting a fatal error message that forces the app to close. I could not find anything in the logs in the event viewer.

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