Fatal Error after processing/decyrptying disc

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jeffcot
Posts: 2
Joined: Wed Oct 19, 2016 9:44 pm

Fatal Error after processing/decyrptying disc

Post by jeffcot »

Since upgrading to 1.10.2, I am am unable to use the program as it keeps crashing upon completing the processing/decryption phase. I thought that this might relate to the issues I've seen mentioned about the problems with the default path. I then attempted to reset the the default path, but any changes I make are immediately changed to the following upon hitting the apply or save buttons.

AAAA/wAAAAD9AAAAAAAABpAAAAOwAAAABAAAAAQAAAAIAAAACPwAAAABAAAAAgAAAAEAAAAWAE0AYQBpAG4AVABvAG8AbABiAGEAcgEAAAAA/////wAAAAAAAAAA

I have uninstalled and reinstalled multiple times but the problem persists. Any help would be greatly appreciated.
Woodstock
Posts: 10584
Joined: Sun Jul 24, 2011 11:21 pm

Re: Fatal Error after processing/decyrptying disc

Post by Woodstock »

If you could locate the system crash reports when this happens, and forward the information to support@makemkv.com , it would assist Mike in resolving the issue. I do not see the issue here, so I have no way to offer any help on it.
jeffcot
Posts: 2
Joined: Wed Oct 19, 2016 9:44 pm

Re: Fatal Error after processing/decyrptying disc

Post by jeffcot »

I apologize for not providing more details. It is the app itself that is crashing, not the entire computer. I'm getting a fatal error message that forces the app to close. I could not find anything in the logs in the event viewer.
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