What is the deal with the KEY?

[l4kr411]

FAQ about BETA and PERMANENT keys.

Can you stop spamming? Not only it doesn't solve the issue, it doesn't address any relevant topic.
The free key doesn't work, whatever. But the payment gate also doensn't work. The gate where I send MONEY.
Please refrain from spamming irrelevant stuff.

[Gae_ko]

Hi,
I hope the developper is fine and while be available soon to make permanent key and free beta key available again. Personnlay, I will check that forum each day and will purcchase a key to support him as it will be available. I have so many personnal dvd to rip in order to store them physically in my garage.
Cross fingers

[VoightKamfferror]

Anyone heard any updates? Really hope that the developer is ok. Man, I've been using this software for many years. would be a major blow to the community to lose them.

[WryNewsie]

Delays of up to a week or more aren't all that uncommon, but this is the first I've seen multiple posts saying people aren't even getting their keys that they paid for

Apparently it's unprecedented.

And I'm guessing PayPro still hasn't had any contact with him. I checked my email this morning only to find that I just received an unsolicited refund from PayPro.

[Sphinx]

Delays of up to a week or more aren't all that uncommon, but this is the first I've seen multiple posts saying people aren't even getting their keys that they paid for

PayPro Global appears to be offering refunds to everybody who purchased MakeMKV but did not get a key — even if they did not request a refund. (I just got a refund confirmation email this morning, and I didn't ask for a refund.) It's unfortunate that some people still don't have keys, but everybody will get their money back.

[dochsml]

I paid $60 on 7/31 and received my key almost immediately. Sounds like I got lucky. Very happy with the software. Even happier to support a quality product.

[Sphinx]

I paid $60 on 7/31 and received my key almost immediately. Sounds like I got lucky. Very happy with the software. Even happier to support a quality product.

That is an interesting data point. Thank you for sharing it. I suspect an expiring beta key always prompts a lot of purchases; it's good to know PayPro still had pregenerated keys as recently as 31-Jul.

[dcoke22]

FAQ about BETA and PERMANENT keys.

Can you stop spamming? Not only it doesn't solve the issue, it doesn't address any relevant topic.
The free key doesn't work, whatever. But the payment gate also doensn't work. The gate where I send MONEY.
Please refrain from spamming irrelevant stuff.

When the beta key expires, that FAQ answers the questions folks typically have. The time stamp on all my posts of that FAQ are from before the purchase system was known to be broken. In my view, that makes those posts very relevant at the time.

The last few days have been frustrating for just about everyone on the forum. The broken payment system coupled with lots of speculation and relatively few facts hasn't been the best. However, hope springs eternal and maybe this will all be resolved soon.

[Sphinx]

When the beta key expires, that FAQ answers the questions folks typically have. The time stamp on all my posts of that FAQ are from before the purchase system was known to be broken. In my view, that makes those posts very relevant at the time.

It's a very useful FAQ, and I appreciate you posting it. Thank you.

[EICP958]

There's no one that can tell us something about what's happening (not speculate) with beta keys and the purchase of the lifetime key???

We are all "lost", the moderators don't explain or don't know too, purchases are not working, refunds being made automatically... So, even if it starts to work again, how can we be confident that it won't happen again?

Don't get me wrong, MakeMKV is a great sw, but all this situation, and the lack of any information, it's not all that good.

[Sphinx]

There's no one that can tell us something about what's happening (not speculate) with beta keys and the purchase of the lifetime key???

If anybody knows anything for certain, they're not talking. I speculate that speculation is all we have at the moment.

We are all "lost", the moderators don't explain or don't know too, purchases are not working, refunds being made automatically... So, even if it starts to work again, how can we be confident that it won't happen again?

Don't get me wrong, MakeMKV is a great sw, but all this situation, and the lack of any information, it's not all that good.

This sort of thing isn't all that unusual for software primarily developed by a single person, especially when that software is available free or mostly free. Life happens at you, you get overcome by events. You fall and break your wrist, your significant other leaves you, your dad dies, or heck, you just get hit by a bad spell of depression... but regardless of the cause, you're unable to maintain the project for a while.

And yeah, it's ideal if you have a backup person, but that requires some combination of money, project management skills, and social networking that is not available or just not interesting to a lot of developers. We're an insular bunch. 😅

[EICP958]

There's no one that can tell us something about what's happening (not speculate) with beta keys and the purchase of the lifetime key???

If anybody knows anything for certain, they're not talking. I speculate that speculation is all we have at the moment.

We are all "lost", the moderators don't explain or don't know too, purchases are not working, refunds being made automatically... So, even if it starts to work again, how can we be confident that it won't happen again?

Don't get me wrong, MakeMKV is a great sw, but all this situation, and the lack of any information, it's not all that good.

This sort of thing isn't all that unusual for software primarily developed by a single person, especially when that software is available free or mostly free. Life happens at you, you get overcome by events. You fall and break your wrist, your significant other leaves you, your dad dies, or heck, you just get hit by a bad spell of depression... but regardless of the cause, you're unable to maintain the project for a while.

And yeah, it's ideal if you have a backup person, but that requires some combination of money, project management skills, and social networking that is not available or just not interesting to a lot of developers. We're an insular bunch.

There are a couple of moderators. They should have been notified about it.

[Jordie]

Hi Again Guys

Thanx for the first response very much appreciated.

How much is it to register a life time membership of sorts with MakeMKV?

And how do I get to that section to do this?

I'd rather pay than constantly adding registration codes every 2 to 3 month

Regards Jordie

[darkknightkjm]

The thing is, none of us really know anything about why the beta key hasn't been updated, why Mike or a moderator hasn't posted any answers to this, or why the permanent keys aren't being issued after purchase recently after July 31 2025.

Sadly, that leads to a lot of confusion, anger, conjecture and speculation.

Since this program has been around a looooong time, and for FREE, I really doubt Mike is doing something wrong here.

Sounds like a lot of people use the program in the free beta mode, and they just update the beta key monthly or bi-monthly, whenever Mike has updated it. Those that bought lifetime keys paid a reasonable price for it - between 50 and 60 bucks. Mike likely isn't a millionaire off of sales like that. And he has upgraded the software from time to time, fixing bugs, etc. And kept it free in beta mode.

The problem has occurred just recently in the month of August 2025, and we are only 7 days into that month. Yes, there are problems with people buying keys in August 2025, but the company who is receiving the money for those keys is issuing refunds, since they can't get the purchasers lifetime keys. So Mike isn't collecting money and absconding with it. It appears that no one is out any money who recently purchased the lifetime keys.

So it is doubtful that Mike is doing something shady here.

My thought - something might be physically wrong with Mike. Could have had an accident, insured, sick, incapacitated. He last updated the beta key 2 months ago, so he was clearly still interested in this software 2 months ago. Whatever the reason - it's recent.

The GOOD news - people who purchased lifetime keys before August 1 2025 can use the program. Those who purchased lifetime keys after July 31 2025 and did not get them are being issued refunds. And the rest of us, who have been using the program for free...well, we have to just backdate our system to a date before August 1 2025, and we too can continue using the program for free.

Backdating is a bit of a pain, but it works. And I found that once I open the program, I can change the date back to the correct current date and the program still works. It apparently only checks the date when you first open the program.

So change the date to before August 1 2025, open the program, and then change the date back to the current date, and keep the program open all the time and you don't have to think about it.

Sending good wishes to Mike - hoping all is well and he is safe and sound and healthy. He's given us a great free program that we've all enjoyed, and has kept it up and running for free for many, many years. We all owe him at least great big THANK YOU for that.

[EICP958]

The thing is, none of us really know anything about why the beta key hasn't been updated, why Mike or a moderator hasn't posted any answers to this, or why the permanent keys aren't being issued after purchase recently after July 31 2025.

Sadly, that leads to a lot of confusion, anger, conjecture and speculation.

Since this program has been around a looooong time, and for FREE, I really doubt Mike is doing something wrong here.

Sounds like a lot of people use the program in the free beta mode, and they just update the beta key monthly or bi-monthly, whenever Mike has updated it. Those that bought lifetime keys paid a reasonable price for it - between 50 and 60 bucks. Mike likely isn't a millionaire off of sales like that. And he has upgraded the software from time to time, fixing bugs, etc. And kept it free in beta mode.

The problem has occurred just recently in the month of August 2025, and we are only 7 days into that month. Yes, there are problems with people buying keys in August 2025, but the company who is receiving the money for those keys is issuing refunds, since they can't get the purchasers lifetime keys. So Mike isn't collecting money and absconding with it. It appears that no one is out any money who recently purchased the lifetime keys.

So it is doubtful that Mike is doing something shady here.

My thought - something might be physically wrong with Mike. Could have had an accident, insured, sick, incapacitated. He last updated the beta key 2 months ago, so he was clearly still interested in this software 2 months ago. Whatever the reason - it's recent.

The GOOD news - people who purchased lifetime keys before August 1 2025 can use the program. Those who purchased lifetime keys after July 31 2025 and did not get them are being issued refunds. And the rest of us, who have been using the program for free...well, we have to just backdate our system to a date before August 1 2025, and we too can continue using the program for free.

Backdating is a bit of a pain, but it works. And I found that once I open the program, I can change the date back to the correct current date and the program still works. It apparently only checks the date when you first open the program.

So change the date to before August 1 2025, open the program, and then change the date back to the current date, and keep the program open all the time and you don't have to think about it.

Sending good wishes to Mike - hoping all is well and he is safe and sound and healthy. He's given us a great free program that we've all enjoyed, and has kept it up and running for free for many, many years. We all owe him at least great big THANK YOU for that.

I wouldn't say that anyone here, including me, is angry. I'm definitely not and for all the posts that i read, none seemed to be made by angry users.

Also, i'm not saying that "Mike is doing something shady here" and again, i don't think anyone has that idea.
And yes, there so many things that can happen to us that we can't control but, if you have moderators, they should be aware in order to have an answer to give to users. At least that's what happens on every forum I'm in (or I have been in the past).

Again: I have nothing against Mike and I think he has been doing a great job.