MakeMKV just stopped working

[dougsteph]

i have been using the software for a while with no issues, today i tried to open the application and i get a fatal error message. i have listed all of the .exe files as exclusions in Bit Defender, but that hasn't helped. I didn't need to do that before today but saw the posts and tried it. I had used the program about 2 weeks ago with no issues. i cant provide Log files because it freezes immediately. Win 10 build 10586, and bit defender total security 2015, any ideas?

[Woodstock]

If you recently did the update to Win10, make sure it didn't cancel your "run as admin" settings.

[dougsteph]

thanks for the fast reply, I have been on Windows 10 for quite a while. i have a note book with win 10 build 10240 with bitdefender and it works fine, just VERY slow. Has anyone had issues with the newer builds maybe? I have tried uninstalling and reinstalling too.

[dougsteph]

I found this in the windows event viewer, will this help?

Log Name: Application
Source: Windows Error Reporting
Date: 12/15/2015 6:27:16 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HTPC
Description:
Fault bucket 120370102340, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: makemkvcon64.exe
P2: 0.0.0.0
P3: 5610285c
P4: ntdll.dll
P5: 10.0.10586.20
P6: 56540c3b
P7: c0000005
P8: 00000000000a5878
P9:
P10:

Attached files:
C:\Users\Doug\AppData\Local\Temp\WERDEE2.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_makemkvcon64.exe_1450334c074eec518499f9a14de2f0775efaf7_f8b304fe_1f75e0e6

Analysis symbol:
Rechecking for solution: 0
Report Id: 9f9b6748-097b-4edb-b78d-92423b3fccb1
Report Status: 0
Hashed bucket: 6890da5f5736846dbf5317b688a0d202
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-12-16T00:27:16.690103400Z" />
<EventRecordID>1303</EventRecordID>
<Channel>Application</Channel>
<Computer>HTPC</Computer>
<Security />
</System>
<EventData>
<Data>120370102340</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>makemkvcon64.exe</Data>
<Data>0.0.0.0</Data>
<Data>5610285c</Data>
<Data>ntdll.dll</Data>
<Data>10.0.10586.20</Data>
<Data>56540c3b</Data>
<Data>c0000005</Data>
<Data>00000000000a5878</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Doug\AppData\Local\Temp\WERDEE2.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_makemkvcon64.exe_1450334c074eec518499f9a14de2f0775efaf7_f8b304fe_1f75e0e6</Data>
<Data>
</Data>
<Data>0</Data>
<Data>9f9b6748-097b-4edb-b78d-92423b3fccb1</Data>
<Data>0</Data>
<Data>6890da5f5736846dbf5317b688a0d202</Data>
</EventData>
</Event>