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Tried it, both with QTips and a cleaning CD, no improvement. Is there some kind of software available that could test whether the head can actually move by itself or how to figure out what is actually wrong with the device?

Hello, I'm facing an issue with my external Verbatim (Pioneer BD-RW BDR-UD03) device. Haven't been using it all that much, watched several BD movies, the last use was a few months ago, and now it just says "no disc inserted" (tried audio CDs, data DVDs, BDs, nothing can get read anymore). ...