www.makemkv.com

You can fix it with dosflash and 32 bit windows just follow the recovery section of the guide.

If you don't have 32 bit windows and a PC with ide mode it's junk

And no I don't do send in recovery's anymore because no one pays for them

Thanks for the response!

(Wouldn’t trouble you with it ...

Blanket admission: I was foolish and attempted a firmware upgrade that wasn't warranted.

Build date: 2013
Purchase date: 2015

Initial drive report in MakeMKV:
Drive Information
OS device name: /dev/sr0
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE WH14NS40
Revision: 1.03
Serial ...