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Hi Billycar11, I mean with "BD directly" normal Blu-ray-Discs (1080p), not 4K. The Intel SGX is only needed for 4K directly? Or have I read the other posts wrong? The movies freezes after a time. Somtimes about 30 Minutes, sometimes after about 60 Minutes .... Yes this sounds exactly like...

It took a while, but I was finally able to secure a replacement disc drive from my manufacturer free of charge. Unfortunately on my first test of a UHD disk it froze 40 minutes into playback. This pretty much rules out a hardware fault. I have tried all the troubleshooting steps and solutions that ...

It took a while, but I was finally able to secure a replacement disc drive from my manufacturer free of charge. Unfortunately on my first test of a UHD disk it froze 40 minutes into playback. This pretty much rules out a hardware fault. I have tried all the troubleshooting steps and solutions that h...

Try with an USB-C cable if you PC has such a port or buy a powered USB hub. The disc drive came with both a USB A and C cable and I have already tried both. In fact I've tried a variety of cables of different types and lengths. My computer has ports for USB A 2.0, USB A 3.2 Gen 1, USB A 3.2 Gen 2, ...

Yes I already bought a makemkv license after this occured. I have also carried out my testing already and it made no difference. What support has the seller of the drive offered you so far? Asmcom I have not contacted them yet since Verbatim only supports using powerdvd to play uhd dics which I wou...

Hopefully, it will be good news once you have carried out your testing. I would imagine it will be fine and all your problem will be over. Please consider buying a MakeMKV license and support the development of the MakeMKV software. When you buy an optical drive of UHD Friendly drives, we offer a s...

I am using a Vantec USB 3.0 7 port powered hub and all is good, Model No. UGT-AH710U3-BK. Your drive could be faulty? https://www.vantecusa.com/products_detail.php?p_id=244 Asmcom :mrgreen: I'm so sorry, it turns out I'm a huge idiot. The day I tested the split cable was October 1st and my makemkv ...

Billycar11 wrote: ↑

Mon Oct 02, 2023 2:36 am

heatvault14 wrote: ↑

Mon Oct 02, 2023 2:32 am

I've tested again now using the split cable for additional power and it made no difference, its just the same as before.

try increasing the buffer in vlc for disc playback
but this is likely a power issue

I tried that months ago, it didn't help.

I've tested again now using the split cable for additional power and it made no difference, its just the same as before.

Okay, so I tried cleaning the disk and as expect nothing changed. I don't own a powered usb hub but I do own a y-split usb cable that is designed to provide more power to usb devices. I plugged one end of it into my computer and the other into a 5V 3.4A outlet. Unfortunately, this didn't help as wh...

Okay, so I tried cleaning the disk and as expect nothing changed. I don't own a powered usb hub but I do own a y-split usb cable that is designed to provide more power to usb devices. I plugged one end of it into my computer and the other into a 5V 3.4A outlet. Unfortunately, this didn't help as wh...

Okay, so I tried cleaning the disk and as expect nothing changed. I don't own a powered usb hub but I do own a y-split usb cable that is designed to provide more power to usb devices. I plugged one end of it into my computer and the other into a 5V 3.4A outlet. Unfortunately, this didn't help as whi...

I have tested one of my new Verbatim drives over the last week on several different computers, and it plays 4K videos perfectly. Please see a video with VLC play with no problems https://drive.google.com/file/d/1IJEAORObq2KAxmF_PWUB6Q1GVyfVT6wZ/view?usp=sharing https://drive.google.com/file/d/1KffE...

It's lacking power. Buy a powered USB hub with min. 2A power supply. It could be lacking power on his system. Asmcom :mrgreen: I have tested one of my new Verbatim drives over the last week on several different computers, and it plays 4K videos perfectly. Please see a video with VLC play with no pr...

Okay, so after I did a restore of my computer I reinstalled both makemkv and media player classic and ran sfc /scannow again to find no issues. I inserted my 4K copy of "The Thing" and it played normally for 13m 41s before it completely froze. Just like before the disk drive was not spinni...