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As far as I know it is a commercial DVD...they have a printed label. It is an educational cartoon for kids that is only available via a subscription service.

I have a Taiwanese cartoon on DVD. MakeMKV crashes just after it reports to have successfully scanned the disc (see attached log). Let me know what other information I can give you to help troubleshoot the issue. Thanks.

mike admin wrote:Please post IFO and log file per instructions at http://www.makemkv.com/faq/item/8/catid/6

Done...email sent to support.

Just wanted to say that 1.7.0 seems to be a major improvement for me...several discs that wouldn't copy with previous versions now copy successfully and some rips that showed hiccups during playback now appear to do a better job. I'll need to do more testing to be sure, but overall it looks like Mak...

Attached is the log file from my failed attempt to copy my Jungle Book DVD.

I just emailed the IFO files.

I'm attaching the log file...

Just another update after upgrading to 1.6.12...both discs still fail to copy.

FYI. I'm not sure if 1.6.10 was supposed to address the issues in the movies for which I submitted information (i.e., P.S. ILove You and Final Destination 3), but I tried to copy them again and they still fail.

For both disc please copy all IFO and BUP files, also run makemkvcon --debug -r info disc:0 and save the output. Compress IFO files with corresponding makemkvcon output and send to support@makemkv.com . At a first glance it looks like both failures are caused by errors in MakeMKV. I sent the reques...

mike admin wrote:Did you submit logs for discs that fail earlier?

I've attached the logs for the two other discs that failed. I had to compress the one log since it was huge and would have been bigger had I not killed it. Thanks.

Error messages in your log do indicate an error but they only would lead to slower copy speeds, not a corrupted file. You should have gotten a valid MKV file in the end. Strange, but I am definitely seeing a hiccup at the same place during repeated playback attempts. Did you submit logs for discs t...

I upgraded to MakeMKV 1.6.7 for Linux. I had noticed some hiccups in video/audio playback of Tangled using 1.6.5, so I tried to re-copy using 1.6.7, but there are still hiccups. So, no luck there. Attached is the log. Additionally, two other DVD that failed to copy under 1.6.5 (Final Destination 3 a...

mike admin wrote:Well, you've provided all information and obviously this error will be corrected. It's very likely that 1.6.4 will still have this error and it's also likely that next version will not. I can't provide any more details.

Ok, great. Thanks. I'll look forward to the new release.

@heavy From your earlier thread - You said: After a closer inspection, it seems that DVD playback (under Linux) does suffer from at least one flaw during the opening credits This would indicate that the problem you've described is (at least regarding that specific DVD), as the health insurance comp...