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What information did MakeMKV display on the bottom of the window?

You can turn on debug logging in MakeMKV's preferences on the General tab.

The drive probably isn't getting enough power. If it is powered by USB, make sure all the USB plugs are in high powered ports.

Have you power cycled the drive? If it is in an external enclosure, power it off and wait 10 or 15 seconds before powering it back on.

If after a power cycle, it still doesn't work, then I agree with returning it as Coopervid suggests. Lately LG drives have been known to die early.

jarrod2750 wrote: ↑

Sat Apr 12, 2025 11:44 am

Hi - I am submitting a dump file for Basic Instinct (Lionsgate)

I've included the zip file and a link. Thanks

https://www.mediafire.com/file/yyq8rpef ... 6.tgz/file

You need to email the dump file to svq@makemkv.com.

UHD FAQ

jarrod2750 wrote: ↑

Sat Apr 12, 2025 11:42 am

Hi - I am submitting a dump file for King of New York (Liongate). I've attached a zip file and link. Thank you

https://www.mediafire.com/file/0pam8bz6 ... 8.tgz/file

You need to email the dump file to svq@makemkv.com.

UHD FAQ

It wouldn't hurt to send the emails with the dumps again.

You might have to just rip them all, sort out which is which by watching it briefly, and then using something like MKVToolNix to update the .mkv file with the proper name.

I use the command line version of mkvpropedit all the time to update details about my .mkv files.

chris996 wrote: ↑

Thu Apr 10, 2025 5:51 pm

Maybe a stupid question, but where to send a dump file from MakeMKV?
MakeMKV created two files. And where to send AACS directory from UHD movie?
If I can send them by email, that would be great.

There's the UHD FAQ which answers lots of questions.

https://forum.makemkv.com/forum/viewtopic.php?f=8&t=37527&p=172232#p172232

Mike has said that for a while at least you still have to submit dumps for AACS v82.

https://forum.makemkv.com/forum/viewtopic.php?f=4&t=37090

You need to update to the latest version of MakeMKV.

I'm ripping these two seasons as I type and the same issue is still present. I should be able to use MKVToolNix to split the files down but, if the individual episodes are on the discs, why isn't MakeMKV finding them? I don't have these discs, so I'm just speculating. According to what the OP poste...

bradycl98321 wrote: ↑

Fri Apr 04, 2025 2:51 am

Did you ever get this figured out? I am having a similar problem with the same DVD.

Can you post your MakeMKV output from trying to rip this DVD?

Hello, I'm also having the same issue. From what I can tell, the auto download of the hash keys is failing when the program goes to decrypt the disc. I did get one disk to rip just fine but the other three will not. I cannot find how to do this manually, as all roads lead to posts describing the au...

The error message you mention points to a the drive not getting enough power.

What specific drive do you have?

Here's post where I helped someone else through the process of flashing a drive on the Mac. Perhaps it'll help you.

https://forum.makemkv.com/forum/viewtopic.php?p=167073#p167073