www.makemkv.com

What things changed? Just the version of MakeMKV? What version were you using before? Is the USB-C hub new? If you put a disc in the drive, does it mount in Finder? As a side note, I doubt it matters for MakeMKV but the most recent version of Sonoma is 14.8.3. It seems odd to me to be on Sonoma 14.7...

With blu-rays and 4K UHDs, sometimes MakeMKV will show the movie twice in the tree of items you can choose to rip. Almost always when this happens, one will have chapter markers and one will not. You can see this information in the info box on the right when you highlight an item in the tree on the ...

If you want LibreDrive support, you need to have LibreDrive firmware on your drive.

The Ultimate UHD Drives Flashing Guide has instructions and links to tools and the necessary firmware for your drive.

Lots of people seems to be having trouble with that disc, but not everyone.

Anyone elses copy of TMNT 2 4K by Arrow not playing in their Pioneer BDR-XS07UHD?

Post your drive details (from the first screen of MakeMKV). Your Verbatim 43888 probably has an LG BU40N drive inside it and needs to be flashed to add LibreDrive support so that you can successfully rip 4K UHDs. If it is the case that your drive is a BU40N, you'll be able to find links to the neces...

Asmcom is your 'local' seller. https://forum.makemkv.com/forum/viewtopic.php?f=20&t=19387

I think their shop is re-opening in February.

The Warner Bros. release seems to be a single layer disc, so a 15GB sized movie might make sense: https://www.blu-ray.com/movies/The-Mask-Blu-ray/2056/

There seems to be a remastered disc from Arrow that's a dual layer disc: https://www.blu-ray.com/movies/The-Mask-Blu-ray/395181/

MakeMKV just shows whatever name the disc's authors gave it. Usually it is the name of the movie, but not always.

If you're having trouble ripping a disc, try gently cleaning it.

What was the name of the file you submitted?

Asmcom probably can when their shop re-opens in February. https://forum.makemkv.com/forum/viewtopic.php?f=20&t=19387

MartyMcNuts might do so. I don't know if he ships to Portugal. https://forum.makemkv.com/forum/viewtopic.php?f=20&t=18747

Bluntman is a Canadian seller here on the forum: https://forum.makemkv.com/forum/viewtopic.php?f=20&t=21354

You could email him and see if he's got anything.

Drives for sale, Flashing Services, where to buy...

Since you're in the UK, Asmcom would be your 'local' seller: https://forum.makemkv.com/forum/viewtopic.php?f=20&t=19387

They'll sell you a drive that's properly flashed and tested to work with MakeMKV.

You could try using MakeMKV to create a decrypted backup of the disc (click the icon of the yellow folder with the green arrow on MakeMKV's first screen). For a DVD that'll make a .iso file (assuming the optical drive can correctly read the disc all the way through). You can then open that file with...

You should also email the dump files to svq@makemkv.com.

I don't think I've seen an error like that before. Are you trying to create .mkv files directly from the optical disc or from a backup?