www.makemkv.com

How is your drive connected to your computer? It is in an external enclosure?

Attach the dump file to an email and send it to svq@makemkv.com so a hashed key can be created.

UHD FAQ

In the meantime, try the Public KeyDB.

Try power cycling your drive and rebooting your computer.

It is often the case that even brand new discs need a gentle cleaning in order to rip correctly. Try cleaning the disc.

Here's where the current beta key is: https://forum.makemkv.com/forum/viewtopic.php?f=5&t=1053

Be careful when coping & pasting the key into MakeMKV. Sometimes copy & paste unhelpfully adds a space at the end of whatever is pasted. MakeMKV does not like that extra space.

What does MakeMKV say about your drive? Does it support LibreDrive?

Please attach the .tgz dump file to an email and send it to svq@makemkv.com.

In the meantime you can try the public keyDB.

macep wrote: Sat Apr 25, 2026 1:46 am I have purchased a license on April 18th, but I haven't received a key yet. Could anyone in MakeMKV team DM me please? I can share my order ID and other info.

You should contact PayPro Global's customer support if you didn't get your key.

https://payproglobal.com/customer-support/

scallaway wrote: Mon Jun 08, 2026 8:11 am
Do you have a recommendation of a second drive to get that's different from the ASUS I have?

If you can source a Pioneer drive, they are considered the best.

Those errors mean there's a spot on that the disc that was unable to be read correctly.

As tomty89 suggests, ddrescue might help.

Here's a reasonable webpage for how to do a SHA1 checksum on macOS.

https://mofa.cocolabs.dev/guides/how_to_sha1.html

The short answer is in Terminal do:

IINA is a very macOS version of MPV and a good VLC alternative.

What happens if you try to make a decrypted backup of the disc? On the first screen of MakeMKV click the icon of the green arrow and the yellow folder and make sure the decrypt checkbox is checked.

Doing a backup of a disc will read the entire disc and in the case of a DVD output the contents to an ...

I'm not entirely sure what you mean when you say the "film ripped into many clips" but I'll explain how files are arranged on a blu-ray and UHD and that might help.

When you make a decrypted backup of a disc with MakeMKV and you examine the output you'll find a bunch of #####.m2ts files in the ...

Gently cleaning a disc often helps, even if the disc is brand new and seems perfectly clean.

In my experience, some drives just don't like some discs. For this reason, I have multiple different drives. Most discs work most of the time in my 'main' drive but on the occasion that one doesn't work, I ...