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Have you tried just doing an exchange with Best Buy? Tell them the disc is defective and won't play on your player even though all other movies do play. They are pretty good about returns. They probably won't take an opened movie for a return, but they most likely will for an exchange. Haven't trie...

I’m not sure what drive you are using but I tried ripping Bridge on the River Kwai and Mask of Zorro (both were 4K) with my LG16NS40 F/W 1.02 to no avail. I changed the drive to LG16NS60 F/W 1.00 and both ripped fine. If you post what drive you are using one of the more knowledgeable people maybe a...

If I recall correctly I think it was a combination of both. I think I filled out some form on their page. After a few back and forth "troubleshooting" steps via email I think they called me to finish troubleshooting and gathering information. Of course I couldn't tell them that the proble...

Just to follow up and close the loop, Disney replaced my Inside Out disc for me and the new disc rips without issue. It must have been some manufacturing problem with the original disc. Going forward the only cleaning method I will be using in the future is using isopropyl alcohol as that seems to ...